Error installing E2k7 SP3 on SBS 2008

Hi all,

I'm trying to install SP3 for Exchange 2007 on an SBS 2008 SP2 server.

I have read: http://support.microsoft.com/kb/982423 which doesn't give much clue ...

I don't have Microsoft Forefront Security for Exchange Server installed.

I get this error ;-)

 Screen Error
The log says:

[10.09.2010 12:10:27] [0] **********************************************
[10.09.2010 12:10:27] [0] Starting Microsoft Exchange 2007 Setup
[10.09.2010 12:10:27] [0] **********************************************
[10.09.2010 12:10:27] [0] Operating System version: Microsoft Windows NT 6.0.6002 Service Pack 2.
[10.09.2010 12:10:27] [0] Setup version: 8.3.83.6.
[10.09.2010 12:10:27] [0] Logged on user: [DOMAIN]\{user}.
[10.09.2010 12:10:27] [0] Command Line Parameter Name='mode', Value='Upgrade'.
[10.09.2010 12:10:27] [0] Command Line Parameter Name='sourcedir', Value='F:\{folder}\downloads\microsoft\exchange\SP3'.
[10.09.2010 12:10:27] [0] Command Line Parameter Name='fromsetup', Value=''.
[10.09.2010 12:10:28] [0] ExSetupUI was started with the following command: '-mode:upgrade -sourcedir:F:\ {folder}\downloads\microsoft\exchange\SP3 /FromSetup'.

Any hints would be much appreciated !!

Des
Austrian_DesAsked:
Who is Participating?
 
Cliff GaliherConnect With a Mentor Commented:
I'm going to take a completely different approach.
I'm noticing that the log file is not writing *any* errors. This tells me that the installer isn't getting far enough to even try to actualy install.
Two possibilities come to mind immediately:
1) You aren't running elevated. Right-click and "run as administrator"  ....seems simple, but UAC has bitten more people than I can count. If you disabled UAC, *DON'T!* Many windows installers, especially Microsoft's, expect it and disabling it actually causes more problems...even if you find it annoying.
2) A security package is interfering. Temporarily uninstall any A/V software you have. Some versions of Trend, in particular, were particularly bad about this and "disabling" wasn't good enough. Uninstall Trend, install SP, reinstall Trend has worked successfully for myself and others many times. Other A/V packages may have similar ....psychoses.
-Cliff
 
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yducerfCommented:
Hi Des,

You are not alone..
Here is a solution
http://www.mcbsys.com/techblog/2010/07/error-installing-exchange-2007-sp3-on-sbs-2008/

Hope this helps..
Y.
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borkiCommented:
It may also be worth checking this article, although for Exchange SP2, it stil may apply to SP3

http://blogs.technet.com/b/sbs/archive/2010/01/14/exchange-server-2007-service-pack-2-installation-tool-for-sbs-2008-released.aspx
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Austrian_DesAuthor Commented:
borki:

Thanks for the input, however, MS says in http://support.microsoft.com/kb/982423:

"
Note Microsoft Exchange Server 2007 Service Pack 2 (SP2) on a computer that is running Windows SBS 2008, you first had to install an installation tool. For more information about the Microsoft Exchange Server 2007 SP 2 Installation Tool for Windows SBS 2008, click the following article number to view the article in the Microsoft KNowledge Base:974271  (http://support.microsoft.com/kb/974271/ ) Description of the Microsoft Exchange Server 2007 Service Pack 2 Installation Tool for Windows Small Business Server 2008This tool is not required to install Microsoft Exchange Server 2007 SP3 on a computer that is running Windows SBS 2008.

"

Which I'm taking to mean I "shouldn't" need the tool ...

Thoughts?

Des
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Austrian_DesAuthor Commented:
yducerf:

I have removed the Indexing Service and I still get exactly the same error and log entry ...

It is worth noting that I didn't get the same error as the user that this solution worked for.

Next steps?

Cheers

Des
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sunnyc7Commented:
a) you have to install the tool.
b) make the registry changes as described here
http://support.microsoft.com/kb/973862

I have checked this with microsoft PSS

--
Can you give full access permission to administrator on the drive where SP3 is downloaded and then try to install.
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Austrian_DesAuthor Commented:
sunnyc7:

Forgive me if I misunderstand but that article is entitled, "You cannot install Exchange Server 2007 Service Pack 2 on a Windows Small Business Server 2008-based computer"

I am trying to install SP3 on and SP1 machine ... Do you still think your advice applies? Or should I be installing SP2 BEFORE SP3??

Thanks

Des
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sunnyc7Commented:
Des
Ms PSS says the article still applies
a) you need to make those registry changes before installing SP3 (as well as SP2)
Can you navigate to that tree and see if the key is there ?

thanks
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Austrian_DesAuthor Commented:
sunnyc7:

I went to the registry and the key wasn't there so I created it and retried the install and the fault(s) were exactly the same as before ...

BTW, I haven't cycled any Services and haven't rebooted at any stage. Is this correct?

If a reboot is suggested I won't be able to do that during Std Bus. Hrs ...

Thanks

Des
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sunnyc7Commented:
registry changes require reboot.

check if by restarting exchange services you can get the SP3 install to go through ?

also get me the log from here

c:\exchangesetup\exchangesetup.log
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Austrian_DesAuthor Commented:
sunnyc7:

All Exchange Services restarted and the error is exactly as my 1st post, Logfile exactly the same too ..

Des
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sunnyc7Commented:
Can you check if these services are started and set to automatic
World Wide Web Publishing Service
IIS Admin Service
HTTP SSL service

Also
Copy file ExchHelp.chm from \setup\serverroles\common of the setup media into
c:\Program Files\Microsoft\Exchange Server\Bin directory
http://www.expta.com/2007/10/installing-exchange-2007-sp1-notes-from.html
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sunnyc7Connect With a Mentor Commented:
cliff has a point :)
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sunnyc7Commented:
PS: Was your windows installer service running in safe mode when you got access denied error 5 ?

please try installing in normal mode using cliff's suggestions above.

thanks
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Austrian_DesAuthor Commented:
Sorry for the split Cliff bur sunnyc7 tried hard and didn't give up !
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Austrian_DesAuthor Commented:
Once I ran as Admin it work perfectly and everyone is happy ;-) Thanks everyone!!
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