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How do I get auto-forwarding within Outlook 2010 to display properly?

Posted on 2010-09-10
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Last Modified: 2012-06-21
I receive charitable donations and auto-forward the paypal receipts on to other people. What they should see is something like this:

View the details of this transaction online
Donation Details
Total amount:  £50.00 GBP
Purpose:       Sponsor Child

What they actually see is more like this:
 <https://www.paypal.com/uk> PayPal
Donation Details
  <http://images.paypal.com/en_US/i/scr/pixel.gif
Total amount:
  <http://images.paypal.com/en_US/i/scr/pixel.gif

£50.00 GBP

Is there a way for the forwarded message to appear exactly as I first received it?

Many thanks
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Question by:Annuity
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6 Comments
 
LVL 1

Expert Comment

by:Alginald
ID: 33645903
You may want to try changing the format that outlook uses to send. Click on File/Options/Mail and go down to Message format. THe last option is what happens when sending to Internet recipients. try either plain text or Rich Text..
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Author Comment

by:Annuity
ID: 33646051
No it's not that I'm afraid although I've tried out your idea!
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LVL 1

Expert Comment

by:Alginald
ID: 33646139
How are you connecting to the mail server? POP/IMAP/Exchange? Do you have any add-ins, connectors or anti-virus software for Outlook installed?
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Author Comment

by:Annuity
ID: 33646623
Use a POP server. I use Bullguard Spamfilter. Only other add-in is Outlook Personal Folders Backup.
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Accepted Solution

by:
Alginald earned 1000 total points
ID: 33661316
Could you try temporarily turning of the Bullguard Spamfilter? Oh, and have you seen www.fixoutlook.org maybe this is to do with the new rendering in Outlook 2010...
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Author Closing Comment

by:Annuity
ID: 33661738
I had no idea Bullguard could cause this but it did! Many thanks.
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