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HP 41.08 errors

Posted on 2010-09-10
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Last Modified: 2013-12-15
We have had 2 HP 4015tn network printers that will try to process a print job but some jobs randomly hang and the printer goes through the motions of printing (LCD reads "Processing" -rollers/wheels spin) but nothing prints. If we powercycle the printer then the printer does print. Each time the job hangs the error log shows a 41.08 error. Has anyone else ran into this with HP network printers? We have replaced the formatter boards, upgraded firmwares (04.047.2 was the last one) with no effect. On the first printer it was replaced with a new 4015 and the problem resumed after 10 months. Both printers are a single paper tray setup. Thanks in advance for any clues or ideas.
-Karl  
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Question by:burnt_clutch
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Expert Comment

by:Rodney Barnhardt
ID: 33647394
It looks like it may be a fuser issse. HP apparently has a service note on it.
http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-4015-cycles-and-errors/m-p/1148642/highlight/true#M186651
 
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Author Comment

by:burnt_clutch
ID: 33684351
I'll contact HP and see what they say.
-Karl
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Rodney Barnhardt earned 250 total points
ID: 33880759
Unless burnt_clutch says otherwise, the link I gave him was to information on a technote about this issue.
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