Solved

windows explorer has stopped working

Posted on 2010-09-10
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Last Modified: 2012-05-10
When I try to use any commands within my Vista System I get the "windows explorer has stopped working" message.  i cannot install any updates, cannot use the control pannel or any other command function.  I have rolled back to a week ago and that does not help.  I have run  the SFC ?scannow and got a message that says the following:

C:\Windows\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

Can't get this resolved.  Any Ideas?
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Question by:Beaucairej
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19 Comments
 
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Expert Comment

by:compaqus
ID: 33646772
If you have a Windows installation disc:

   1.      Insert the installation disc.
   2.      Restart your computer.
     Click the Start button Picture of Start button, click the arrow next to the Lock button Picture of Lock button, and then click Restart.
   3.      If prompted, press any key to start Windows from the installation disc.
     
   4.      Choose your language settings, and then click Next.
   5.      Click Repair your computer.
   6.      Select the operating system you want to repair, and then click Next.
   7.      On the System Recovery Options menu, click a tool to open it.

chose command prompt and run the sfc again

http://windows.microsoft.com/en-US/windows-vista/What-are-the-system-recovery-options-in-Windows-Vista
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Expert Comment

by:compaqus
ID: 33646988
I would also run Spyboot Search $ Destroy:

http://www.safer-networking.org/en/download/
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Author Comment

by:Beaucairej
ID: 33647754
I ran the SFC from the command prompt of the System Recovery Options menu and it returned "Windows Resource Protection could not start the repair service" then is goes back to the command prompt.
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Expert Comment

by:compaqus
ID: 33647853
try chkdsk
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Expert Comment

by:compaqus
ID: 33647863
chkdsk /f
0
 

Author Comment

by:Beaucairej
ID: 33648048
I am running the Spybot S&D now, once that finishes I will run the chkdsk /f
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Expert Comment

by:joinaunion
ID: 33650067
you should start in safe mode and execute the commands
from there in command prompt
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Author Comment

by:Beaucairej
ID: 33653088
I ran the Spybot S&D and only found one error. I then ran the chkdsk /f and restarted the machine and still cannot use any management commands withiuot gdetting the "Windows Explorer has stopped working " error message.

Now What?
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Expert Comment

by:compaqus
ID: 33653345
I would try the sfc again. if it still doesn't work, maybe the repair option on the vista cd will. (the windows automatic repair, not the command prompt.)

0
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Author Comment

by:Beaucairej
ID: 33654405
Okay, so neither one of these worked either.  Is it time for a reload?
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Author Comment

by:Beaucairej
ID: 33654475
I started the setup.exe from within Vista itself and it is downloading an update before doing the install/  I took the Upgrade option and it starting to install the upgrade now.  I will let you know how it does and if I need to reinstall the OS.
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Expert Comment

by:burrcm
ID: 33654797
Had a similar issue recently where ""windows explorer has stopped working" and restarting constantly. All checks came up OK. Creating a new user account fixed it straight away. If all user files were copied to the new profile it would start doing it again. This all started with the issue arising only if a video folder was opened but quickly spread. The system is stable now, but a clean install of 7 is imminent.

Chris B
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Author Comment

by:Beaucairej
ID: 33654949
So I ran the upgrade and still getting the same results so for me the only thing left is a clean install.

THanks for the help.
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Expert Comment

by:compaqus
ID: 33655514
yes, I think it's the only thing considering the time you have already spent on the issue.

Regards,
C.
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Expert Comment

by:joinaunion
ID: 33656309
What were tje results whem you ran sfc and chkdsk in safe mode?
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Author Comment

by:Beaucairej
ID: 33656657
joinaunion:  The results of the SFC /Scannow were the same as before, corrupt files noted but not able to be corrected.  Chkdsk was clean.
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Expert Comment

by:joinaunion
ID: 33658265
Ok goto C:/windows/cbs/cbs.log. Post log.
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Beaucairej earned 0 total points
ID: 33659348
Too late,I already formated the drive and reinstalled the OS.
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by:joinaunion
ID: 33670152
O ok sorry.
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