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Windows Server 2008 R2 User Profile Service Failed to Log On

Posted on 2010-09-10
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Last Modified: 2012-05-10
This is on a domain and is happening on a few of our servers... Any ideas? The accounts trying to log in are domain admins... my account (also a domain admin) does work, however.
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Question by:Pugglewuggle
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Expert Comment

by:George Sas
ID: 33649811
Please post a detailed error from the event log or the exact message you are receiving.
Some details about the domain configuration.
What servers are they trying to logon ? DC's ? Normal servers ? Can they log on on client machines ?
Do you have any GPO's affecting this systems ?
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by:Pugglewuggle
ID: 33650644
They are normal servers running exchange 2010.

The Exact error is:

"User Profile Service Failed to Log On"

The users can log onto client machines.
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Expert Comment

by:George Sas
ID: 33650967
And nothing on the event log ?
You say you are an admin also and you are able to log on. Check the user group membership. Are you in a special group since you can logon and they can't ?
Are you running roaming profile ?
Still missing an answer to this questions :
Can they log on on client machines ?
Do you have any GPO's affecting this systems ? (thinking that you might have a GPO that will deny some privileges)
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Expert Comment

by:George Sas
ID: 33650976
tried this ? :
To resolve this problem open yourself, follow these steps:

Right click Computer > Properties > Advanced system settings > Advanced tab > Under User Profiles, click Settings > In the User Profiles dialog box, select the profile that you want to delete > click Delete > Apply/OK.

Next open regedit and navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

Right-click the SID that you want to remove, and then click Delete.

Log on to the computer and create a new profile.
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Expert Comment

by:George Sas
ID: 33650985
Also check if you have any SID's with .BAK at the end.
Delete them also.
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Accepted Solution

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Pugglewuggle earned 0 total points
ID: 33673718
Okay, so I figured out the answer on this one:

There were some .SQM files for the Exchange management tools that gave everyone who tried to log on error 1509 in the event viewer:

Windows cannot copy file C:\Users\Default\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData3776_100.sqm to location C:\Users\xxxxx\AppData\Local\Microsoft\Exchange Server\V14\CmdletSqmData3776_100.sqm. This error may be caused by network problems or insufficient security rights.

 DETAIL - Access is denied.

On the V14 directory I went into security>>advanced>>change permissions

1) checked "Replace all child object permissions..."
2) Added "LOCAL SERVICE" with full control to This folder, subfolders, and files

That fixed it! You have to do this on every server you're having this problem on. It must be an Exchange installer bug or something.

Cheers!
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