I have an urgent issue with Veritas. I am a network administrator and there are about 500 employees in my organization. It is imperative that I back up their information. I am running Veritas on a Windows 2003 virtual server (our database server) with Hyper-V on Windows 2008 R2 Datacenter Edition. The backups are copied from our file server and other servers to a network access storage device, a Thecus NAS.
The differential backups have been failing to perform since Tuesday, September 7. When I open up Veritas in the device manager is says that the folder is offline, I try to put it back online and nothing happens. I did not rename, delete, or unshare the folder. I have also gone through the steps here: http://seer.entsupport.symantec.com/docs/252415.htm
and verified everything. Flushing the DNS did not resolve it either. Today in the job monitor it says the differential backup is paused in current jobs but that it’s active, and if I go to the Veritas device tab, it says the differential backup folder is offline.
I also checked event viewer of the database server, and another error I saw was (Event ID 33808):
An error occurred while processing a B2D command.
Changer: CreateChangerConfig() Unable to Create Changer.cfg