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HP Pavilion a1200e sound card not working

Posted on 2010-09-10
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Last Modified: 2012-05-10
After reinstalling Windows XP Home on a Pavilion a1200e the sound card will not work.  I downloaded and installed the driver from the HP website "Creative SB Audigy 4 Audio Solutions Driver" but that doesn't seem to do anything.  Is there any other driver that I can install to make it work?
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Question by:aungelbach
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11 Comments
 
LVL 5

Expert Comment

by:jhill777
ID: 33647943
In device manager is there any entry for the soundcard that has the exclamation mark or anything regarding drivers for the device not being installed?
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Author Comment

by:aungelbach
ID: 33647976
Yes, in the device manager there is a question mark next to multimedia audio controller.  I've installed the one from the HP website and tried several from the Creative website.  
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LVL 1

Expert Comment

by:jc1305b
ID: 33648028
Looks like only the original driver is available for this pc at http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=uk&dlc=en&sw_lang=&product=1824766#N3744.

Are the audio ports connected directly to the motherboard, or is your sound card in one of the slots?
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Author Comment

by:aungelbach
ID: 33648363
The audio ports are directly connected to the motherboard.
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LVL 7

Expert Comment

by:QEMS2
ID: 33660264
I would go into device manager
* Uninstall drivers for the sound card (do not rescan for hardware changes)
* Then run the install of the drivers from the hp site for the sound card
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=1118267&swItem=pv-38240-1&prodNameId=1824764&swEnvOID=228&swLang=8&taskId=135&mode=4&idx=0

* Reboot and see if this works now.

I had a similar problem a while ago and this is how i solved it.
Hope this helps

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Author Comment

by:aungelbach
ID: 33694368
I ended up googling the numbers on all the chips on the motherboard until I found the one that controlled the audio.  It ended up being not the Creative card the HP site said it was for that particular model but a Realtek.  I downloaded the corresponding driver and it worked fine.
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LVL 7

Expert Comment

by:QEMS2
ID: 33698889
typical, was it realtek ac97 audio or high definition audio?
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Author Comment

by:aungelbach
ID: 33700831
The realtek ac97
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