HP Pavilion a1200e sound card not working

Posted on 2010-09-10
Last Modified: 2012-05-10
After reinstalling Windows XP Home on a Pavilion a1200e the sound card will not work.  I downloaded and installed the driver from the HP website "Creative SB Audigy 4 Audio Solutions Driver" but that doesn't seem to do anything.  Is there any other driver that I can install to make it work?
Question by:aungelbach
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Expert Comment

ID: 33647910

Expert Comment

ID: 33647943
In device manager is there any entry for the soundcard that has the exclamation mark or anything regarding drivers for the device not being installed?

Author Comment

ID: 33647976
Yes, in the device manager there is a question mark next to multimedia audio controller.  I've installed the one from the HP website and tried several from the Creative website.  
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Expert Comment

ID: 33648028
Looks like only the original driver is available for this pc at

Are the audio ports connected directly to the motherboard, or is your sound card in one of the slots?

Author Comment

ID: 33648363
The audio ports are directly connected to the motherboard.

Expert Comment

ID: 33660264
I would go into device manager
* Uninstall drivers for the sound card (do not rescan for hardware changes)
* Then run the install of the drivers from the hp site for the sound card

* Reboot and see if this works now.

I had a similar problem a while ago and this is how i solved it.
Hope this helps


Author Comment

ID: 33694368
I ended up googling the numbers on all the chips on the motherboard until I found the one that controlled the audio.  It ended up being not the Creative card the HP site said it was for that particular model but a Realtek.  I downloaded the corresponding driver and it worked fine.

Expert Comment

ID: 33698889
typical, was it realtek ac97 audio or high definition audio?

Author Comment

ID: 33700831
The realtek ac97

Accepted Solution

ee_auto earned 0 total points
ID: 34100171
Question PAQ'd, 500 points refunded, and stored in the solution database.

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