I have an issue where I have a client with an office in Singapore and London. From both sites I have ADSL connections. They are running a light database app across a VPN to london and the speeds are terrible, local internet is great at both sites.
I've done some basic troubleshooting that leads me to beleive its the singapore ISP that is the issue.
Singapore: Managed office Internet service with Starhub - 2Mb Down 1Mb up
Local ping to google.com -> 2ms
ping to london server via vpn or direct -> 300-400ms
Tracert reveals that the ping time increases from about 50ms to 200ms at the point starhub network crosses to the europe network.
London: Entanet 16Mb down 1.5Mb up.
I've seen this before with another client who had starhub as a their ISP and at the same point in the hops the ms time increases dramatically.
Before I start trying to get them to do anything, because I'm pretty sure that they will tell me theres nothing they can do, Is there any way of going via another route, say a proxy to get a better response time from europe?
I'm not familiar with these global link ups, but does anyone know of a solution to get a good connection rate?
Thanks for your time.