Solved

Internet Explorer 8 closes immediately after opening

Posted on 2010-09-10
5
672 Views
Last Modified: 2013-12-08
I am working on a machine currently that is having issues.
It is an XP home machine with SP3, IE8 and all updates.
All the hardware appears to function correctly and there are no hard drive issues.
It is running the latest version of AVG Free and has Malware Bytes installed.  Both find nothing on any scan for any viruses or other intrusive software.

Currently when opening IE8 is immediately closes after opening.  It will not open in no-addons mode, and when that is tried you can see the .exe open in task manager and then disappear from the process list.  Ran a Hijack this scan and there is nothing on the system that should cause this.  

I have uninstalled and reinstalled IE8 and after doing so I can now at least see error messages.  In the event viewer there are "errors when trying to restore the last session" when opeining IE8 and the faulting modules is ntdll.dll.  If you try to go to homepage instead, the browser closes.  

Firefox will work on the machine, so it seems to be an IE issue.
0
Comment
Question by:ILTECH
5 Comments
 
LVL 1

Accepted Solution

by:
atty123 earned 500 total points
ID: 33648359
AVG is not very good.

Try an Avira scan.

Have you tried combofix &/hitman pro?

0
 
LVL 9

Expert Comment

by:wellhole
ID: 33648370
What happens if you goto the start menu > run > about:blank  ?
0
 
LVL 1

Expert Comment

by:atty123
ID: 33648374
0
 
LVL 14

Expert Comment

by:Justin Yeung
ID: 33649411
try install IE 8 again and then run sfc /scannow

that should resolve your issue
0
 

Author Comment

by:ILTECH
ID: 33650126
atty123:
It appeared that there was a rootkit that was not found by Malware bytes or Hijack this.
Combofix found the rootkit and removed it, and I tried Avira and it found some other items to remove.  We had used it before on machines and it is working better in this situation.  After the removal, IE was able to work without issue and windows updates worked as well.

Thanks
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes people don't understand why download speed shows differently for Windows than Linux.Specially, this article covers and shows the solution for throughput difference for Windows than a Linux machine. For this, I arranged a test scenario.I…
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now