Solved

My blackberry will not validate to Blackberry internet service.

Posted on 2010-09-10
4
739 Views
Last Modified: 2012-06-21
My blackberry will not validate to Blackberry internet service to receive mail from my exchange server after I changed to new ISP.
0
Comment
Question by:jeirvin
4 Comments
 
LVL 28

Accepted Solution

by:
sunnyc7 earned 63 total points
ID: 33649180
www.testexchangeconnectivity.com

Test for inbound/outbound message flow
post back results.

www.mxtoolbox.com
enter your domain name
check if your MX record points to the correct public IP > with the new ISP

0
 
LVL 14

Assisted Solution

by:bmsjeff
bmsjeff earned 62 total points
ID: 33649662
If you are using Blackberry Internet Service, have you logged onto the Website Admin Page to configure your settings?
If your domain remained the same, all you need to do is log on and reconnect and everything will start working again.
BIS tries 3 times, if it doesn't get an answer, it shuts itself off.
0
 
LVL 12

Expert Comment

by:mattclarified
ID: 33660925
Hi,

If you have changed to a new network SIM you will need to register the device in order to recieve the service books, try the following,
1. From the device go to Options
2. Select Advanced Options
3. Select Host Routing Table
4. Select menu, then 'Register Now'

If this does not work, Log into your providers BIS site
1. Click Help on the left hand side under Settings.
2. Click the link to resend the service books.

M@
0
 

Author Closing Comment

by:jeirvin
ID: 33675001
Your suggestions were right on, but i had already done them.  But they confirm that i was on the correct path.  i corrected my problem by flushing my local dns and clearing my cookies.  Sometimes you gotta go back to the basics.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question