jbaird123
asked on
Blue Screen of Death - How to fix?
Can anyone tell me how to test my computer to see what is causing periodic "blue-screen-of-death"?
I'm running Windows 7 64-bit on a Dell Studio laptop (2 years old) with 4GB of RAM.
There is a specific 64-bit Java application I'm running which tends to crash my machine when running (though it has crashed in the past while not running that application).
I was told that this sort of problem is often caused by hardware issues - specifically with memory.
Is this true and if so, what can I do about it?
(I don't have any viruses or spyware)
I'm running Windows 7 64-bit on a Dell Studio laptop (2 years old) with 4GB of RAM.
There is a specific 64-bit Java application I'm running which tends to crash my machine when running (though it has crashed in the past while not running that application).
I was told that this sort of problem is often caused by hardware issues - specifically with memory.
Is this true and if so, what can I do about it?
(I don't have any viruses or spyware)
LMiller7
Most BSOD's are caused by driver or hardware issues, not usually by applications. Bad memory is a common hardware problem. If you could post the error code it would help to locate the problem.
Does the BSOD Blue Screen of Death happen in Safe Mode?
Use Memtest86 to test your memory.
http://www.memtest.org/
Use Memtest86 to test your memory.
http://www.memtest.org/
ASKER
JeremySBrown - I will try to test this in Safe mode soon, but it may take some time for that. Thanks for the memory test link.
LMiller7 - I ran a memory test and it passed with no issues. How can I post the error code? There is always some kind of "memory dump" that happens whenever I get the blue screen. I don't know how to access it though.
Thanks.
LMiller7 - I ran a memory test and it passed with no issues. How can I post the error code? There is always some kind of "memory dump" that happens whenever I get the blue screen. I don't know how to access it though.
Thanks.
SOLUTION
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post the minidump here for more info - found at windows\minidumps
ASKER
I've attached an image showing the dmp file contents created from NirSoft BlueScreenView ( I don't have the Windows debugging tools installed at the moment). Is this enough information to go off of? Let me know if I need to do more. I can post the actual dmp file if needed.
dmpoutput.PNG
dmpoutput.PNG
ASKER
I have also attached the actual Mini Dump file for reference.
090110-42806-01.dmp
090110-42806-01.dmp
ASKER CERTIFIED SOLUTION
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ASKER
nobus,
I will uninstall Shrew VPN and see how it goes after that. How can you tell the culprit is ShrewSoft? I didn't see that in the screenshot I posted. Did you have to analyze the dump file yourself? If so, what did you see that made you conclude Shrew?
I will uninstall Shrew VPN and see how it goes after that. How can you tell the culprit is ShrewSoft? I didn't see that in the screenshot I posted. Did you have to analyze the dump file yourself? If so, what did you see that made you conclude Shrew?
>> . Did you have to analyze the dump file yourself? << yes, with the windbg from MS
if you are interested, i can post the whole analisis
if you are interested, i can post the whole analisis
ASKER
nobus - yes, if it is not too much trouble, I would appreciate the whole analysis. I removed Shrew and so far I have not had any issues. I will try it for a little longer before closing this if that's ok.
Thanks!
Thanks!
here it is :
a-dump.TXT
a-dump.TXT
ASKER
Thank you!
and that was the problem ? i found bluescreenview works fast, but does not always give all the info ..
ASKER
I guess it was the problem. I haven't had any trouble for a few days now, and that is unusual! Thanks again.
ok -tx !