Solved

SBS2008 POP3 Connector woes: attachments > 10MB are retrieved from POP3 svr, but not delivered to Exchange mailbox

Posted on 2010-09-11
8
1,739 Views
Last Modified: 2012-05-10
Hi All,

I have spent many hours researching my POP3 Connector problem concerning attachments larger than 10MB not being delivered to their Exchange mailboxes.

Using EMC, I have:
  a)  set the Global Transport Settings "Maximum Receive Size" to 30000 (Org Config->Hub Transport->Global Settings)

  b) set the only Send Connector's Maximum Message Size to 30MB (Org Config->Hub Transport->Send Connectors)

  c) set ALL Receive Connectors "Maximum Message Size" to 30000 (Server Config->Hub Transport)

  d) set the user's Mailbox SENDING *and* RECEIVING "Maximum Message Size" to 30000 (Recip Config->Mailbox)

  e) restarted the "Microsoft Exchange Transport" service many times, as well as restarted the server itself.

If an email is sent to any of these POP3 Connector accounts with an attachment size that exceeds 10MB, the message is retrieved (and deleted) from the POP3 server, BUT the Exchange recipient receives nothing and the sender receives the NDR below:
Delivery has failed to these recipients or distribution lists:
user@domain.com

This message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic text to your system administrator.

Diagnostic information for administrators:
Generating server: domain.local
Steve@domain.com
#< #5.2.3 smtp;550 5.2.3 RESOLVER.RST.SendSizeLimit; message too large for this sender> #SMTP#

Open in new window


Here's some more info from various shell commands:

GET-TRANSPORTSERVER | LIST
Name                                    : SBS2008
AntispamAgentsEnabled                   : True
ConnectivityLogEnabled                  : False
ConnectivityLogMaxAge                   : 30.00:00:00
ConnectivityLogMaxDirectorySize         : 250MB
ConnectivityLogMaxFileSize              : 10MB
ConnectivityLogPath                     : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\Connectivity
DelayNotificationTimeout                : 04:00:00
ExternalDelayDsnEnabled                 : True
ExternalDNSAdapterEnabled               : True
ExternalDNSAdapterGuid                  : 00000000-0000-0000-0000-000000000000
ExternalDNSProtocolOption               : Any
ExternalDNSServers                      : {}
ExternalIPAddress                       :
ExternalDsnDefaultLanguage              : en-US
ExternalDsnLanguageDetectionEnabled     : True
ExternalDsnMaxMessageAttachSize         : 10MB
ExternalDsnReportingAuthority           : DomainName.local
ExternalDsnSendHtml                     : True
ExternalPostmasterAddress               : postmaster@DomainName.com
InternalDelayDsnEnabled                 : True
InternalDNSAdapterEnabled               : True
InternalDNSAdapterGuid                  : 00000000-0000-0000-0000-000000000000
InternalDNSProtocolOption               : Any
InternalDNSServers                      : {}
InternalDsnDefaultLanguage              : en-US
InternalDsnLanguageDetectionEnabled     : True
InternalDsnMaxMessageAttachSize         : 10MB
InternalDsnReportingAuthority           : SBS2008.DomainName.local
InternalDsnSendHtml                     : True
MaxConcurrentMailboxDeliveries          : 7
MaxConcurrentMailboxSubmissions         : 20
MaxConnectionRatePerMinute              : 1200
MaxOutboundConnections                  : 1000
MaxPerDomainOutboundConnections         : 20
MessageExpirationTimeout                : 2.00:00:00
MessageRetryInterval                    : 00:01:00
MessageTrackingLogEnabled               : True
MessageTrackingLogMaxAge                : 30.00:00:00
MessageTrackingLogMaxDirectorySize      : 250MB
MessageTrackingLogMaxFileSize           : 10MB
MessageTrackingLogPath                  : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\MessageTracking
MessageTrackingLogSubjectLoggingEnabled : True
OutboundConnectionFailureRetryInterval  : 00:10:00
IntraOrgConnectorProtocolLoggingLevel   : None
PickupDirectoryMaxHeaderSize            : 64KB
PickupDirectoryMaxMessagesPerMinute     : 100
PickupDirectoryMaxRecipientsPerMessage  : 100
PickupDirectoryPath                     : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Pickup
PipelineTracingEnabled                  : False
ContentConversionTracingEnabled         : False
PipelineTracingPath                     : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\PipelineTracing
PipelineTracingSenderAddress            :
PoisonMessageDetectionEnabled           : True
PoisonThreshold                         : 2
QueueMaxIdleTime                        : 00:03:00
ReceiveProtocolLogMaxAge                : 30.00:00:00
ReceiveProtocolLogMaxDirectorySize      : 250MB
ReceiveProtocolLogMaxFileSize           : 10MB
ReceiveProtocolLogPath                  : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\ProtocolLog
\SmtpReceive
RecipientValidationCacheEnabled         : False
ReplayDirectoryPath                     : C:\Program Files\Microsoft\Exchange S
                                          erver\TransportRoles\Replay
RootDropDirectoryPath                   : C:\inetpub\mailroot
RoutingTableLogMaxAge                   : 7.00:00:00
RoutingTableLogMaxDirectorySize         : 50MB
RoutingTableLogPath                     : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\Routing
SendProtocolLogMaxAge                   : 30.00:00:00
SendProtocolLogMaxDirectorySize         : 250MB
SendProtocolLogMaxFileSize              : 10MB
SendProtocolLogPath                     : C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\ProtocolLog
\SmtpSend
TransientFailureRetryCount              : 6
TransientFailureRetryInterval           : 00:05:00
AntispamUpdatesEnabled                  : False
InternalTransportCertificateThumbprint  : AE2C4A8F115EA3B3AE8E65BF57244230E3404
                                          538
IsValid                                 : True
OriginatingServer                       : SBS2008.DomainName.local
ExchangeVersion                         : 0.1 (8.0.535.0)
DistinguishedName                       : CN=SBS2008,CN=Servers,CN=Exchange Adm
                                          inistrative Group (FYDIBOHF23SPDLT),C
                                          N=Administrative Groups,CN=First Orga
                                          nization,CN=Microsoft Exchange,CN=Ser
                                          vices,CN=Configuration,DC=DomainName,DC
                                          =local
Identity                                : SBS2008
Guid                                    : 6de46aca-7e0e-4147-9f6e-23e5f716d352
ObjectCategory                          : DomainName.local/Configuration/Schema/m
                                          s-Exch-Exchange-Server
ObjectClass                             : {top, server, msExchExchangeServer}
WhenChanged                             : 8/15/2010 11:10:29 AM
WhenCreated                             : 8/13/2010 2:29:51 PM

Open in new window


Notice lines 17 & 28 above?  is it possible the External and InternalDsnMaxMessageAttachSize are causing this problem?


Get-receiveconnector | List
AuthMechanism                           : Tls, Integrated, BasicAuth, BasicAuth
                                          RequireTLS, ExchangeServer
Banner                                  :
BinaryMimeEnabled                       : True
Bindings                                : {10.10.0.2:25}
ChunkingEnabled                         : True
DefaultDomain                           :
DeliveryStatusNotificationEnabled       : True
EightBitMimeEnabled                     : True
DomainSecureEnabled                     : False
EnhancedStatusCodesEnabled              : True
LongAddressesEnabled                    : False
OrarEnabled                             : False
Fqdn                                    : SBS2008.DomainName.local
Comment                                 :
Enabled                                 : True
ConnectionTimeout                       : 00:10:00
ConnectionInactivityTimeout             : 00:05:00
MessageRateLimit                        : unlimited
MaxInboundConnection                    : 5000
MaxInboundConnectionPerSource           : unlimited
MaxInboundConnectionPercentagePerSource : 100
MaxHeaderSize                           : 64KB
MaxHopCount                             : 30
MaxLocalHopCount                        : 8
MaxLogonFailures                        : 3
MaxMessageSize                          : 30240KB
MaxProtocolErrors                       : 5
MaxRecipientsPerMessage                 : 5000
PermissionGroups                        : ExchangeUsers, ExchangeServers, Excha
                                          ngeLegacyServers
PipeliningEnabled                       : True
ProtocolLoggingLevel                    : Verbose
RemoteIPRanges                          : {10.10.0.255-10.10.0.255, 10.10.0.0-1
                                          0.10.0.253}
RequireEHLODomain                       : False
RequireTLS                              : False
EnableAuthGSSAPI                        : False
Server                                  : SBS2008
SizeEnabled                             : EnabledWithoutValue
TarpitInterval                          : 00:00:05
AdminDisplayName                        :
ExchangeVersion                         : 0.1 (8.0.535.0)
Name                                    : Default SBS2008
DistinguishedName                       : CN=Default SBS2008,CN=SMTP Receive Co
                                          nnectors,CN=Protocols,CN=SBS2008,CN=S
                                          ervers,CN=Exchange Administrative Gro
                                          up (FYDIBOHF23SPDLT),CN=Administrativ
                                          e Groups,CN=First Organization,CN=Mic
                                          rosoft Exchange,CN=Services,CN=Config
                                          uration,DC=DomainName,DC=local
Identity                                : SBS2008\Default SBS2008
Guid                                    : 655686bf-95d8-4fee-bc09-00ed18c7b238
ObjectCategory                          : DomainName.local/Configuration/Schema/m
                                          s-Exch-Smtp-Receive-Connector
ObjectClass                             : {top, msExchSmtpReceiveConnector}
WhenChanged                             : 9/10/2010 2:42:52 PM
WhenCreated                             : 8/13/2010 2:30:38 PM
OriginatingServer                       : SBS2008.DomainName.local
IsValid                                 : True

AuthMechanism                           : BasicAuth
Banner                                  :
BinaryMimeEnabled                       : True
Bindings                                : {127.0.0.1:25}
ChunkingEnabled                         : True
DefaultDomain                           :
DeliveryStatusNotificationEnabled       : True
EightBitMimeEnabled                     : True
DomainSecureEnabled                     : False
EnhancedStatusCodesEnabled              : True
LongAddressesEnabled                    : False
OrarEnabled                             : False
Fqdn                                    : SBS2008.DomainName.local
Comment                                 :
Enabled                                 : True
ConnectionTimeout                       : 06:00:00
ConnectionInactivityTimeout             : 00:05:00
MessageRateLimit                        : unlimited
MaxInboundConnection                    : 5000
MaxInboundConnectionPerSource           : 20
MaxInboundConnectionPercentagePerSource : 2
MaxHeaderSize                           : 64KB
MaxHopCount                             : 30
MaxLocalHopCount                        : 8
MaxLogonFailures                        : 3
MaxMessageSize                          : 30240KB
MaxProtocolErrors                       : 5
MaxRecipientsPerMessage                 : 200
PermissionGroups                        : AnonymousUsers, ExchangeUsers
PipeliningEnabled                       : True
ProtocolLoggingLevel                    : Verbose
RemoteIPRanges                          : {127.0.0.1-127.0.0.1}
RequireEHLODomain                       : False
RequireTLS                              : False
EnableAuthGSSAPI                        : False
Server                                  : SBS2008
SizeEnabled                             : Enabled
TarpitInterval                          : 00:00:05
AdminDisplayName                        :
ExchangeVersion                         : 0.1 (8.0.535.0)
Name                                    : Windows SBS Fax Sharepoint Receive SB
                                          S2008
DistinguishedName                       : CN=Windows SBS Fax Sharepoint Receive
                                           SBS2008,CN=SMTP Receive Connectors,C
                                          N=Protocols,CN=SBS2008,CN=Servers,CN=
                                          Exchange Administrative Group (FYDIBO
                                          HF23SPDLT),CN=Administrative Groups,C
                                          N=First Organization,CN=Microsoft Exc
                                          hange,CN=Services,CN=Configuration,DC
                                          =DomainName,DC=local
Identity                                : SBS2008\Windows SBS Fax Sharepoint Re
                                          ceive SBS2008
Guid                                    : e037c39b-2caa-4dce-baff-182972d4a969
ObjectCategory                          : DomainName.local/Configuration/Schema/m
                                          s-Exch-Smtp-Receive-Connector
ObjectClass                             : {top, msExchSmtpReceiveConnector}
WhenChanged                             : 9/10/2010 2:43:04 PM
WhenCreated                             : 8/13/2010 2:40:33 PM
OriginatingServer                       : SBS2008.DomainName.local
IsValid                                 : True

AuthMechanism                           : Tls
Banner                                  :
BinaryMimeEnabled                       : True
Bindings                                : {10.10.0.2:25}
ChunkingEnabled                         : True
DefaultDomain                           :
DeliveryStatusNotificationEnabled       : True
EightBitMimeEnabled                     : True
DomainSecureEnabled                     : False
EnhancedStatusCodesEnabled              : True
LongAddressesEnabled                    : False
OrarEnabled                             : False
Fqdn                                    : remote.DomainName.com
Comment                                 :
Enabled                                 : True
ConnectionTimeout                       : 00:10:00
ConnectionInactivityTimeout             : 00:01:00
MessageRateLimit                        : unlimited
MaxInboundConnection                    : 5000
MaxInboundConnectionPerSource           : 20
MaxInboundConnectionPercentagePerSource : 2
MaxHeaderSize                           : 64KB
MaxHopCount                             : 30
MaxLocalHopCount                        : 8
MaxLogonFailures                        : 3
MaxMessageSize                          : 30240KB
MaxProtocolErrors                       : 5
MaxRecipientsPerMessage                 : 200
PermissionGroups                        : AnonymousUsers
PipeliningEnabled                       : True
ProtocolLoggingLevel                    : Verbose
RemoteIPRanges                          : {10.10.1.0-255.255.255.255, 10.10.0.2
                                          54-10.10.0.254, 0.0.0.0-10.9.255.255}
RequireEHLODomain                       : False
RequireTLS                              : False
EnableAuthGSSAPI                        : False
Server                                  : SBS2008
SizeEnabled                             : Enabled
TarpitInterval                          : 00:00:05
AdminDisplayName                        :
ExchangeVersion                         : 0.1 (8.0.535.0)
Name                                    : Windows SBS Internet Receive SBS2008
DistinguishedName                       : CN=Windows SBS Internet Receive SBS20
                                          08,CN=SMTP Receive Connectors,CN=Prot
                                          ocols,CN=SBS2008,CN=Servers,CN=Exchan
                                          ge Administrative Group (FYDIBOHF23SP
                                          DLT),CN=Administrative Groups,CN=Firs
                                          t Organization,CN=Microsoft Exchange,
                                          CN=Services,CN=Configuration,DC=pasbj
                                          erg,DC=local
Identity                                : SBS2008\Windows SBS Internet Receive
                                          SBS2008
Guid                                    : 7ad3ffc2-9acc-4c14-9d57-687a97a07d95
ObjectCategory                          : DomainName.local/Configuration/Schema/m
                                          s-Exch-Smtp-Receive-Connector
ObjectClass                             : {top, msExchSmtpReceiveConnector}
WhenChanged                             : 9/10/2010 2:43:14 PM
WhenCreated                             : 8/15/2010 11:10:25 AM
OriginatingServer                       : SBS2008.DomainName.local
IsValid                                 : True

Open in new window


The above lists all 3 Receive Connectors.  From what I've read, only the "Windows SBS Fax Sharepoint Receive SBS2008" (starts at line 112 above) connector affects the POP3 Connector.  But to play it safe, I set the "Maximum Message Size" to 30MB for all 3 connectors.

Lastly, here is the POP3 Connector log showing what appears to be a normal/successful retrieval for an email with a 15MB attachment (but it never makes it to recipient's mailbox):
[t 0] 09/11/10, 11:46:07: (AsyncConn[ pop.DomainName.com:110 ]) Connecting to 'pop.DomainName.com' on port 110.
[t 0] 09/11/10, 11:46:07: (POP3) [RX] +OK <24426.1284219967@p3pop01-09.prod.phx3.gdg>
[t 0] 09/11/10, 11:46:07: (POP3) [TX] USER steve@DomainName.com
[t 0] 09/11/10, 11:46:07: (POP3) [RX] +OK 
[t 0] 09/11/10, 11:46:07: (POP3) [TX] PASS  ************************
[t 0] 09/11/10, 11:46:07: (POP3) [RX] +OK 
[t 0] 09/11/10, 11:46:07: (POP3) [TX] STAT
[t 0] 09/11/10, 11:46:07: (POP3) [RX] +OK 1 16013031
[t 0] 09/11/10, 11:46:07: Check for new messages: 1 (15.2 MB) total.
[t 0] 09/11/10, 11:46:07: (AsyncConn[ localhost:25 ]) Connecting to 'localhost' on port 25.
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 220 SBS2008.DomainName.local Microsoft ESMTP MAIL Service ready at Sat, 11 Sep 2010 11:46:06 -0400
[t 0] 09/11/10, 11:46:07: (SMTP) [TX] EHLO SBS2008
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-SBS2008.DomainName.local Hello [127.0.0.1]
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-SIZE 30965760
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-PIPELINING
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-DSN
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-ENHANCEDSTATUSCODES
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-AUTH LOGIN
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-8BITMIME
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250-BINARYMIME
[t 0] 09/11/10, 11:46:07: (SMTP) [RX] 250 CHUNKING
[t 0] 09/11/10, 11:46:07: (POP3) [TX] LIST
[t 0] 09/11/10, 11:46:07: (POP3) [RX] +OK 
[t 0] 09/11/10, 11:46:08: (POP3) [RX] 1 16013031
[t 0] 09/11/10, 11:46:08: (POP3) [RX] .
[t 0] 09/11/10, 11:46:08: Downloading message 1 of 1.
[t 0] 09/11/10, 11:46:08: (POP3) [TX] RETR 1
[t 0] 09/11/10, 11:46:11: (POP3) [RX] +OK 16013031 octets 
[t 0] 09/11/10, 11:46:38: Sending message 1 to the SMTP recipient Steve@DomainName.com...
[t 0] 09/11/10, 11:46:38: (SMTP) [TX] MAIL FROM: <Mike@SendingDomainName.com> RET=FULL
[t 0] 09/11/10, 11:46:38: (SMTP) [RX] 250 2.1.0 Sender OK
[t 0] 09/11/10, 11:46:38: (SMTP) [TX] RCPT TO: <Steve@DomainName.com> NOTIFY=FAILURE
[t 0] 09/11/10, 11:46:38: (SMTP) [RX] 250 2.1.5 Recipient OK
[t 0] 09/11/10, 11:46:38: (SMTP) [TX] DATA
[t 0] 09/11/10, 11:46:38: (SMTP) [RX] 354 Start mail input; end with <CRLF>.<CRLF>
[t 0] 09/11/10, 11:46:38: (SMTP) [TX] 
.
[t 0] 09/11/10, 11:46:42: (SMTP) [RX] 250 2.6.0 <ED4E451980F2AC4EA2FE427C69824B111E214A5AA2@SBS.compusolve.local> Queued mail for delivery
[t 0] 09/11/10, 11:46:42: (SMTP) [TX] QUIT
[t 0] 09/11/10, 11:46:42: Deleting message 1 of 1.
[t 0] 09/11/10, 11:46:42: (POP3) [TX] DELE 1
[t 0] 09/11/10, 11:46:42: (SMTP) [RX] 221 2.0.0 Service closing transmission channel
[t 0] 09/11/10, 11:46:42: (AsyncConn[ localhost:25 ]) Connection to 'localhost' closed.
[t 0] 09/11/10, 11:46:42: (POP3) [RX] +OK 
[t 0] 09/11/10, 11:46:42: (POP3) [TX] QUIT
[t 0] 09/11/10, 11:46:42: (POP3) [RX] +OK 
[t 0] 09/11/10, 11:46:42: (AsyncConn[ pop.DomainName.com:110 ]) Connection to 'pop.DomainName.com' closed.

Open in new window




It just boggles my mind that Microsoft can make what should be such a trivial task so enormously challenging :)  But I guess it's job security for us IT folks :)

Thanks in advance,

-Mike

0
Comment
Question by:Reed_Mike
  • 6
  • 2
8 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33653960
Hi, since I cannot see all information that I expected I will give you a link to an article that describes all settings related to sizelimits and see if they help...
http://exchangepedia.com/2007/09/exchange-server-2007-setting-message-size-limits.html
There has also been another thread here before: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_26244867.html. There is a screenshot that looks promising.
0
 

Author Comment

by:Reed_Mike
ID: 33654033
Thanks pvlier, but I've seen that article many times and triple checked my settings against it.

I believe all the shell commands that I logged in my original question, as well as my notes, would show that I have made all those settings.  What other information would be helpful that you hinted at?
0
 

Author Comment

by:Reed_Mike
ID: 33656721
The line below from the NDR that the sender receives really puzzles me.  Why would it be a SendSizeLimit? And exactly who is the "sender" that this error message refers to?  It certainly can't be the the original sender, as their email was successfully delivered to the ISP's POP3 server.

Is the "sender" the "pop3connector@domain" account that resides on the SBS box?  It seems to be a hidden internal account that I have seen in some SBS log.

But boy this NDR sure does confuse the heck of of the original sender :(

#< #5.2.3 smtp;550 5.2.3 RESOLVER.RST.SendSizeLimit; message too large for this sender> #SMTP#
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 

Author Comment

by:Reed_Mike
ID: 33656724
Oops a typo.  I meant to say:

But boy this NDR sure does confuse the heck out of the original sender :(
0
 

Accepted Solution

by:
Reed_Mike earned 0 total points
ID: 33657121
Well, it only took 10 hours of research and testing to figure out this wacky Microsoft POP3 Connector issue, but I finally found the solution:

I had to increase the Global "Maximum send size" from 15,000 (KB) to a value larger than the message size that was failing to be RECEIVED.  In this case the message being sent included a 11.5MB attachment, but with email encoding overhead was more like 15.2 MB.  Once I increased this send limit from 15000 to say 30000, resending the same message was successful!

Just a recap:
I had the Global Transport Settings Properties set to Maximum receive size = 30,000 (KB) and Maximum send size = 15,000 (KB).  Yet the POP3 Connector would fail to deliver the 15.2MB message to the Exchange mailbox after successfully retrieving it from the ISP's POP3 server.  In my mind, I thought that the Maximum receive size setting would be the controlling factor.  Let's face it, this Exchange 2007 server was trying to receive an email from an ISP's POP3 server using Exchange's POP3 Connector Service.  I never thought that any SEND setting would be relevant...

My hunch is that once the POP3 Connector service retrieves a message from the POP3 server, it then uses SMTP (the SBS Internet Send <servername> Send Connector) to deliver the message to the appropriate Exchange mailbox.  So any Exchange SEND limits (like in the Global Transport Settings) will apply to messages received thru the POP3 Connector!

In researching this on this forum and elsewhere, I saw so many people stumbling with this problem, and never found the solution which I am describing.  Why Microsoft made this so utterly complex and unintuitive is beyond me.  Then again, being an IT guy I am not surprised at all - just frustrated :)
0
 
LVL 8

Expert Comment

by:pvlier
ID: 33665264
In my post were 2links... in the second link the solution was to configure the SEND size and not the RECEIVE size... but no worries here, glad you found out there was an overhead causing (more) confusion :-)
0
 

Author Comment

by:Reed_Mike
ID: 33667321
That 2nd link's thread was very confusing, at best :)  Early on it was suggested to increase the SEND limit.  But after the OP indicated it was a receive error, it was suggested to increase the RECEIVE limit...  Seems like one solution would be to blindly increase every limit one can find :)

In my many hours of researching this, I have never seen a crystal clear explanation of this particular issue with the POP3 Connector and the need to set the Maximum SEND size despite the fact that the initial problem is an inability to RECEIVE a message.

Microsoft has outdone themselves in making what should be a simple task, overly complicated and unintuitive.  What else is new, right?

My hope is that my many hours of research and detailed explanation (above) will make it into the hands of the next poor IT person that runs into this mess.

End of saga :)
0
 

Author Comment

by:Reed_Mike
ID: 33667735
Ok, a little more clarification of why I think MSoft boggled this so badly:

My client wanted to be able to receive emails up to 30MB and send emails up to 15MB.  So, using EMC I set the receive limits to 30000 and send limits to 15000 (ok, technically I did not set them to 30MB/15MB, but close enough).  Seems logical, doesn't it?

The totally unintuitive part is that *any* SEND limit would affect the ability to *receive* via the POP3 Connector.  MSoft needs to get this documented and make some adjustments within EMC and/or the POP3 Connector config tool.

So to play it safe, set *all* SEND limits under Org. Config->Hub Transport->Send Connectors<whatever name of your send connector is>  and  Org. Config->Hub Transport->Global Settings->Transport Settings to a value >= the largest message you want to allow.  Then hope MSoft doesn't move all these freakin settings somewhere else in the next version of Exchange :)
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Starting imported SBS2011 as VM in HyperV 14 96
SBS 2011 6 46
Multiple Send Connectors - Exchange (SBS 2008) 10 68
SBS 2008 Standard OEL 2 28
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
Familiarize people with the process of utilizing SQL Server functions from within Microsoft Access. Microsoft Access is a very powerful client/server development tool. One of the SQL Server objects that you can interact with from within Microsoft Ac…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question