Solved

mass storage not working for multiple devices

Posted on 2010-09-11
9
862 Views
Last Modified: 2012-06-21
There are a few devices I'm trying to connect to my computer as mass storage:

iRiver h320 (mp3 player)
Samsung Captivate (Android phone)
Samsung S10 video camera

My system is running Windows 7 Ultimate.  
Motherboard is ASUS P6X58D Premium

When I connect these, they show up on the list of "Devices and Printers" but they do not show up anywhere in "Disk Management."  They're not being assigned a drive letter, and unless I can see them in Disk Management, I don't know how to give them one.

Sometimes I can get the Android to show up as a drive, but then it's only under a minute before it stops working.  All of these devices have connected fine in the past.

Today I was trying to install RockBox on my iRiver device, but I can't do it unless I can direct it to a drive letter.  

What can I do to get mass storage file access to these devices?  Thanks!
0
Comment
Question by:Paul108h
  • 4
  • 3
  • 2
9 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33653984
maybe a stupid question but did you try another usb port? Normally i would guess the power on the port is too low and suggest using an usb-hub with external power.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33653997
could be driver issue. check the manufacturer's support website to see if any drivers and/or software around. Plug them in and try windows update to see if it picks up any drivers.
0
 

Author Comment

by:Paul108h
ID: 33654069
I've tried different usb ports, but no difference.  

It seems odd that all these devices would have driver issues.  The iRiver hasn't had a driver update in ages, but it used to work on this computer.  I've tried a few different drivers for the Captivate, but none make any difference.  I haven't tried messing with the video camera drivers, but that's lowest priority because I can just pop out the SD card and put in our laptop's reader.

By the way, they all connect to our netbook (Windows 7 Ultimate also) for mass storage without any problem.
0
Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

 
LVL 65

Accepted Solution

by:
rockiroads earned 250 total points
ID: 33654109
try going to device manager, uninstalling what is there (regarding your devices) if they exist then plug in your device again

or

go to admin tools, services - is portable device enumerator started?
0
 
LVL 8

Expert Comment

by:pvlier
ID: 33665285
if they do work on another computer it might still be the power on the usb-ports... so I (As normally) suggest that you try to get an USB hub with external power... do other usb devices work correctly on your ports?
0
 

Author Comment

by:Paul108h
ID: 33666121
I think it was the portable device enumerator.  It was set to "manual."  I changed it to automatic and started it, and so far the phone and mp3 are now connecting.  I'll try the video camera tonight, and if that works (and I expect it to), then I'll consider this a problem solved.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33666195
that looks to be it then. the portable device enumerator manages removal storage devices - this including mp3 players and digital cameras etc.
0
 
LVL 8

Expert Comment

by:pvlier
ID: 33669517
Nice one rockiraods!!
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33674527
thanks pvlier. I always thought that service is started automatically as all the machines I checked have it setup that way, now I know dont assume anything lol.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question