Solved

mass storage not working for multiple devices

Posted on 2010-09-11
9
864 Views
Last Modified: 2012-06-21
There are a few devices I'm trying to connect to my computer as mass storage:

iRiver h320 (mp3 player)
Samsung Captivate (Android phone)
Samsung S10 video camera

My system is running Windows 7 Ultimate.  
Motherboard is ASUS P6X58D Premium

When I connect these, they show up on the list of "Devices and Printers" but they do not show up anywhere in "Disk Management."  They're not being assigned a drive letter, and unless I can see them in Disk Management, I don't know how to give them one.

Sometimes I can get the Android to show up as a drive, but then it's only under a minute before it stops working.  All of these devices have connected fine in the past.

Today I was trying to install RockBox on my iRiver device, but I can't do it unless I can direct it to a drive letter.  

What can I do to get mass storage file access to these devices?  Thanks!
0
Comment
Question by:Paul108h
  • 4
  • 3
  • 2
9 Comments
 
LVL 8

Expert Comment

by:pvlier
ID: 33653984
maybe a stupid question but did you try another usb port? Normally i would guess the power on the port is too low and suggest using an usb-hub with external power.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33653997
could be driver issue. check the manufacturer's support website to see if any drivers and/or software around. Plug them in and try windows update to see if it picks up any drivers.
0
 

Author Comment

by:Paul108h
ID: 33654069
I've tried different usb ports, but no difference.  

It seems odd that all these devices would have driver issues.  The iRiver hasn't had a driver update in ages, but it used to work on this computer.  I've tried a few different drivers for the Captivate, but none make any difference.  I haven't tried messing with the video camera drivers, but that's lowest priority because I can just pop out the SD card and put in our laptop's reader.

By the way, they all connect to our netbook (Windows 7 Ultimate also) for mass storage without any problem.
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 65

Accepted Solution

by:
rockiroads earned 250 total points
ID: 33654109
try going to device manager, uninstalling what is there (regarding your devices) if they exist then plug in your device again

or

go to admin tools, services - is portable device enumerator started?
0
 
LVL 8

Expert Comment

by:pvlier
ID: 33665285
if they do work on another computer it might still be the power on the usb-ports... so I (As normally) suggest that you try to get an USB hub with external power... do other usb devices work correctly on your ports?
0
 

Author Comment

by:Paul108h
ID: 33666121
I think it was the portable device enumerator.  It was set to "manual."  I changed it to automatic and started it, and so far the phone and mp3 are now connecting.  I'll try the video camera tonight, and if that works (and I expect it to), then I'll consider this a problem solved.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33666195
that looks to be it then. the portable device enumerator manages removal storage devices - this including mp3 players and digital cameras etc.
0
 
LVL 8

Expert Comment

by:pvlier
ID: 33669517
Nice one rockiraods!!
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33674527
thanks pvlier. I always thought that service is started automatically as all the machines I checked have it setup that way, now I know dont assume anything lol.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

828 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question