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Quickbooks errors when attempting to archive

Posted on 2010-09-12
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Last Modified: 2012-05-10
I get 2 different error messages each time I attempt to archive. Attempting to Archive 1 year at a time using Quickbooks Enterprise 2009 on brand new XP 32bit SP3 acting as server.

"QuickBooks encountered a system error when trying to archive your current data file. QuickBooks will not clean up your data file. The error is: Unspecified error (error # 80004005). Please try the operation again. "

&

"QuickBooks was unable to open file C:\Quickbooks\Archive Copy xx-xx-xxxx Company File Name.QBW on your computer. A possible reason is that you don’t have read/write permission for the files under the folder where the company file is saved. Obtain this permission and then try opening this file.
If the problem persists – call Intuit Tech Support and give them error codes (-6189, -816)."

'Everyone' is allowed access to the Quickbooks folder with full permissions. Nobody has trouble accessing or modifying the file while in QBs locally or over the network.

QB's is fully patched.
The company file has been verified and repaired.
Verify was ran again to make sure all issues were resolved.

Any thoughts would be greatly appreciated. Thanks!
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Question by:BarryRobbins76
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5 Comments
 
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Expert Comment

by:John Hurst
ID: 33658656
Try this: When convenient, get all users to log off, copy the file from the network location to your local machine (copy - do not move). Now open your copy of QuickBooks and open the local file in single user mode. Nowe try the same operation.

You cannot archive a year at a time in QuickBooks. Make sure what you are trying to do is truly available in the Enterprise version. .... Thinkpads_User
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Author Comment

by:BarryRobbins76
ID: 33676644
I talked to the user today on the local machine. She shutdown everyone elses computer connected to the QB file. She then restarted her computer and attempted to archive while in single user mode. She said this is what she has been doing all along.
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John Hurst earned 500 total points
ID: 33677114
I suggest you contact Intuit to determine (1) if year by year archiving is possible in Enterprise; and then if so (2) what to do in your case. .... Thinkpads_User
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Author Closing Comment

by:BarryRobbins76
ID: 33802022
I ended up referring the client to Intuit Support.
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LVL 95

Expert Comment

by:John Hurst
ID: 33802371
Thank you and I hope Intuit can help you. ... Thinkpads_User
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