I have a user that has a Dell Inspiron 1764 laptop in which he has configured a HDD password yesterday and forgot it already. I know this question has been asked 1000 times here, but I cannot figure it out.
My password cracking cd's do not even have a chance to start spinning before the HDD password request pops up. I now have an PW error code to give to Dell , but I cannot prove ownership to them.
1--- Owner speaks no english I am using a neighbor as a translator,n who is not the brightest of the halogens.
2---Owner bought the laptop thru a 3rd party, who used her credit card to buy it for him.
3---He does not know her name, for me to give to Dell, as the official purchaser.
4---Translator has no clue what I am talking about. Nor do I know what he is saying. Then regardibngn translations, Dell >>>> oh well, you know what I mean about language barriers. I am getting it from 3 sides.
THE QUESTION IS:
How can I remove this pre-BIOS HDD PW, so I can set up this guy's laptop, as was originally requested?
Thank you in advance,