Solved

Windows 7 freezes when Bluetooth is on

Posted on 2010-09-12
5
780 Views
Last Modified: 2013-12-14
Good afternoon,

I have Fujitsu Lifebook P770 with Windows 7 ultimate x64 installed. Everything works stable without any issues with one exception. If I connect Microsoft Wireless Presenter Mouse 8000 using Microsoft Bluetooth transceiver v3.0 or other BT usb dongles, windows randomly freezes. It happens one time per a few hours - laptop become completely irresponsible, including power button, etc.

This is for sure related with BT - I've never experiencing such problem without the mouse/bt adapter.

Can you please help with troubleshooting?

Thank you!
0
Comment
Question by:dwkor
  • 2
  • 2
5 Comments
 
LVL 65

Accepted Solution

by:
rockiroads earned 250 total points
ID: 33658475
you tried the usual thing of updating drivers or trying a different type of bt driver? assume u got the drivers from fujitsu
0
 
LVL 13

Author Comment

by:dwkor
ID: 33658487
Unfortunately laptop does not have internal bluetooth adapter.

I've tried to use Belkin bluetooth dongle with native (latest) W7 drivers. I also tried to use Microsoft transceiver with drivers downloaded from windows update. Neither of them work
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33658733
what about bluesoleil? I have a bluetooth headset and had to use those drivers to get it to work in win7 32bit though

there is also broadcomm drivers http://www.broadcom.com/support/bluetooth/update.php
0
 
LVL 8

Assisted Solution

by:Chetan Khurana
Chetan Khurana earned 250 total points
ID: 33694884
So you must be connecting the external bluetooth via the USB plug/slot right?


Please check the device manager after the blue tooth is connected and make sure that 'power saving' is not enabled for the bluetooth/USB slots.
0
 
LVL 13

Author Closing Comment

by:dwkor
ID: 33771158
thank you
0

Featured Post

Now Available: Firebox Cloud for AWS and FireboxV

Firebox Cloud brings the protection of WatchGuard’s leading Firebox UTM appliances to public cloud environments. It enables organizations to extend their security perimeter to protect business-critical assets in Amazon Web Services (AWS).

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question