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Windows 7 freezes when Bluetooth is on

Good afternoon,

I have Fujitsu Lifebook P770 with Windows 7 ultimate x64 installed. Everything works stable without any issues with one exception. If I connect Microsoft Wireless Presenter Mouse 8000 using Microsoft Bluetooth transceiver v3.0 or other BT usb dongles, windows randomly freezes. It happens one time per a few hours - laptop become completely irresponsible, including power button, etc.

This is for sure related with BT - I've never experiencing such problem without the mouse/bt adapter.

Can you please help with troubleshooting?

Thank you!
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dwkor
Asked:
dwkor
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2 Solutions
 
rockiroadsCommented:
you tried the usual thing of updating drivers or trying a different type of bt driver? assume u got the drivers from fujitsu
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dwkorAuthor Commented:
Unfortunately laptop does not have internal bluetooth adapter.

I've tried to use Belkin bluetooth dongle with native (latest) W7 drivers. I also tried to use Microsoft transceiver with drivers downloaded from windows update. Neither of them work
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rockiroadsCommented:
what about bluesoleil? I have a bluetooth headset and had to use those drivers to get it to work in win7 32bit though

there is also broadcomm drivers http://www.broadcom.com/support/bluetooth/update.php
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Chetan KhuranaTechnical ManagerCommented:
So you must be connecting the external bluetooth via the USB plug/slot right?


Please check the device manager after the blue tooth is connected and make sure that 'power saving' is not enabled for the bluetooth/USB slots.
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dwkorAuthor Commented:
thank you
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