Citrix offline plug-in Error on provisioned server

Posted on 2010-09-12
Medium Priority
Last Modified: 2013-11-11
Hi all

We have Office 2007 streamed onto Windows 2003 Citrix Presentation Server 4.5 servers and all was going well.

That was until we streamed the server operating system using Citrix Provisioning Services.

Now when we launch any of the Office applications we get the following error appear:

Citrix offline plug-in Error
An error occurred while importing the registry settings for your application.

With the following events logged:

Event Type:      Warning
Event Source:      Citrix offline plug-in
Event Category:      None
Event ID:      4114
Date:            13/09/2010
Time:            10:17:19 a.m.
User:            server\Ctx_StreamingSvc
Computer:      server
Loading of the registry from the registry hives failed for the profile Microsoft_Office_2007 with target GUID abffbf8e-adff-46ea-8b9a-95fe6e8a6d4a and the last error message was :  Access is denied.

Event Type:      Error
Event Source:      Citrix offline plug-in
Event Category:      None
Event ID:      4098
Date:            13/09/2010
Time:            10:17:20 a.m.
User:            domain\user
Computer:      server
Launch of application Microsoft Office Excel 2007 from the location \\nzfas1\StreamedApplications\Microsoft_Office_2007\Microsoft_Office_2007.profile failed and the last error message was :  An error occurred while importing the registry settings for your application.
 For more information visit, Streaming Knowledge Center at:

I have enabled debugging on the offline plug-in and get the following:

The profile location is  \\server\StreamedApplications\Microsoft_Office_2007\Microsoft_Office_2007.profileRadeObj.exe is online
Progress bar: 5
Loading all the profiles (0 ms)
Initializing each profile (62 ms)
Profile initialization complete (62 ms)
Progress bar: 10
Progress bar: 20
User configuration information completed at 62 ms
Progress bar: 25
Attaching to \\server\StreamedApplications\Microsoft_Office_2007\abffbf8e-adff-46ea-8b9a-95fe6e8a6d4a_1...
Target acquired at 437 ms
Progress bar: 35
Target Creation completed at 453 ms
Progress bar: 40
Script Processing completed at 0 ms
Progress bar: 50
Importing registry...
Unable to import registry (Errorcode:0x2) - The system cannot find the file specified. (0x2)
Progress bar: 100

We only get this when the application is launched from the provisioned servers and the non-provisioned servers are still fine.

I have checked the permissions on the Ctx_StreamingSvc account and they are correct (as per CTX116483) and have also seen CTX126043, but that is only relevant for "XenApp 6.0 for Windows Server 2008 R2"... plus I have assumed that it does not apply as the non-provisioned servers are still fine.

Any help greatly appreciated :)
Question by:BTG
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1 Comment

Accepted Solution

BTG earned 0 total points
ID: 33658956
Looks like radecache /flushall fixed the issue.

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