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MacBook Pro with win7 USB Host controller nos starting

Posted on 2010-09-12
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Last Modified: 2012-06-21
All of the sudden my MacBook Pro running Win 7 stopped working on 2 devices.
I open the decive manager and display hidden devices and it shows 2 "Standard Universal PCI to USB Host Controller", I check the properties and says that the device cannot start.
I have tried updating the drivers from the web and from bootcamp and has not worked, also tried uninstalling the device, then windows installs it again with the same issue.

With this happening my USB ports are not working, therefore I cannot connect to my printer, external hard drives, etc. I need help soon !  I appreciate any pointers.

Driver details:

Window/system32/drivers/usbhub.sys
Window/system32/drivers/usport.sys
Window/system32/drivers/usbuhci.sys

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Question by:amucinobluedot
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celdridgeMadman earned 500 total points
ID: 33659116
I would check to see if the same thing happens when you boot into OSX. If they don't work in there then I suspect you've got some faulty hardware and you'll probably have to take it back to Apple to have looked at.

If it works in OSX but not Windows then you've probably got some dodgy things happening within windows. If your tried un-installing and re-installing the drivers to no avail then it might be something underlying within windows itself. Try running "sfc /scannow"  in a run dialog to check the default windows files and make sure they are still ok. It may need a repair installation of Windows if that doesn't help out.
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by:amucinobluedot
ID: 33659128
Scanning now ...
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by:celdridgeMadman
celdridgeMadman earned 500 total points
ID: 33659134
Do the USB ports work in OSX?
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by:amucinobluedot
ID: 33668514
Yes, it works fine on OSX, so it is definitely a Win 7 driver issue.
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by:celdridgeMadman
celdridgeMadman earned 500 total points
ID: 33668569
Hrmmm it's sounding dire for Windows.

So Give this a try (in this order):

Uninstall USB drivers
Delete USB controller from Device Manager
Reboot
USB controller should be re-installed using default windows drivers
Re-install Apple Drivers

I'm not sure how practicable it will be to just uninstall the USB drivers, so you may end up having to un-install al the bootcamp drivers, which may actually be a good thing in this case.
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Author Comment

by:amucinobluedot
ID: 33668911
I am pretty sure I already did that. Ill try now again see what happens. Ill follow that order. back in 20 .
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Author Comment

by:amucinobluedot
ID: 33668956
Didnt work. windows reinstalls the drivers automatically and they fail to install. If I use the disk to reinstall the drivers from there it also fails if I use automatic reinstall, otherwise I dont know which drivers to pick from the disk.
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Author Comment

by:amucinobluedot
ID: 33668983
It tried installing the following from the CD that comes with my Macbook Pro:

Intel (R) 5 Series / 3400 Chipset Family USB Universal Host Controller - 3B3B

The device cannot start. (Code 10)

Same for:

Intel (R) 5 Series / 3400 Chipset Family USB Universal Host Controller - 3B36

The device cannot start. (Code 10)

Those are the two drivers failing to start. Tried looking for updated ones on Intel's website with no luck.
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by:celdridgeMadman
celdridgeMadman earned 500 total points
ID: 33669085
I'm assuming when you say they fail to install, you mean that the end result is just the message in Device Manager "The device cannot start. (Code 10)", not an actual error message that shows up on the screen?

Those driver names are interesting. Those differ from the MBP I've got here. What model do you have? Also can you provide the driver Date/Provider/Version as found in the Driver tab in the properties dialog?

One other thing, are there any errors in the event log? (located in Control Panel/Administrative Tools/Event Viewer - in the Windows Logs folder, under either System or Application)
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Author Comment

by:amucinobluedot
ID: 33669192
That is correct.

I have a MacBookPro Intel (R) Core (TM) i7 CPU  M620 @ 2.67 GHz  2.66 GHz

The drivers are:

For 3B3B

Intel
date: 6/4/2009
version: 9.1.1.1013


For 3B36

Intel
date:  6/4/2009
version:  9.1.1.1013




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Author Comment

by:amucinobluedot
ID: 33669207
Aparently there is a new version for this drivers but can't find a place to download them in intel's website.

Latest driver: Intel Chipset driver for Intel 5 Series/3400 Series Chipset, ver 9.1.1.1015

Does anyone has this driver ?
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by:celdridgeMadman
celdridgeMadman earned 500 total points
ID: 33669227
You can try this link here - http://downloads.guru3d.com/Intel-Chipset-Software-Installation-9.1.1.1015-WHQL-download-2345.html#download

I've just been reading quite a few threads on the Apple discussion forums and it appears to be a "known" issue with Windows 7 x64 and the 2010 MBP (core i5/i7's) When I say known, I mean there are a lot of people complaining about this exact same issue, so Apple should know about it now. Unfortunately no official fix at this stage, and from what I've read so far no unofficial fix yet either.
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Author Comment

by:amucinobluedot
ID: 33669232
Yeah, I spent some time myself and no luck .. i
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Author Comment

by:amucinobluedot
ID: 33669252
Downloaded and installed, they seemed to be the same drivers, which still fail.
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by:celdridgeMadman
celdridgeMadman earned 500 total points
ID: 33669256
I think the best thing you could do right now is post and subscribe to this thread over at the Apple Discussions forum -

http://discussions.info.apple.com/thread.jspa?threadID=2411685&start=30&tstart=0

This thread has been going on for a while now and a few of the member have contacted apple support re this, so hopefully Apple would have noticed the issue by now and are working on a fix. There probably isn't much that can be done until Apple pull their finger out and fix their dodgy software sorry.
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