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Symantec Endpoint Protection Clients placed in Default Group

Posted on 2010-09-13
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Last Modified: 2013-12-09
Hi,
We are using Symantec Endpoint Protection 11. I have made a Clientgroup and selected
in the Install Packages Tab the Packages which needs to be installed on the Clients.

After finding unmanaged Computer, I select the clients, choosing the Client install package, choosing the Installation settings and Features, I select the Install Group to which the Client belongs.

After the install procedure I find the Client now in the Default group and not in the Group I choosed.

Why?

Regards
insi01
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Question by:insi01
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LVL 30

Expert Comment

by:Sudeep Sharma
ID: 33664269
Hi

Please go through the following link and let us know if it didn't solve the issue

Title : How to change a Symantec Endpoint Protection client from unmanaged to managed in MR3 and later
Weblink : http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008110714513748

I hope that would help.

Sudeep
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Author Comment

by:insi01
ID: 33674569
Sudeep,
thanks.

But what I'm looking for is the reason, why sometimes, after pushing the SEP Client remotely, the
Computer apears in the top level group default group and not in the selected group as I choosed
in the drop down list "Install to Group".

Do you need screenshot, I can send if you need.

regards
insi01
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LVL 2

Expert Comment

by:aqtech
ID: 33676640
If you are syncing it via Active Directory, then simply delete the AD OU and re-add it that is quick and simple in terms of moving these clients to their designated location.

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Author Comment

by:insi01
ID: 33705923
aqtech,
no we are not syncing with AD. Any other Idea?

insi01
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LVL 12

Expert Comment

by:jmlamb
ID: 33716122
Do you have any double-byte characters in the group name? These characters typically show up in non-English languages.
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Author Comment

by:insi01
ID: 33729316
ok, I will check that and let you know.
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Author Comment

by:insi01
ID: 33762059
jmlamb,

Sorry couldn't find anything...
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Expert Comment

by:jmlamb
ID: 33762146
Have you tried moving the clients from the Default Group to the target group from within the console? If so, do they stay in the target group or move back?
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Author Comment

by:insi01
ID: 33784511
jmlamb,
it seems to be that they stay in the target group. wait two days and check again.

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Expert Comment

by:jmlamb
ID: 33785048
You don't necessarily need to wait 2 days. Just long enough for the clients to heartbeat. If you're using Push mode, then the clients maintain a persistent connection and will receive policy updates more or less immediately. If you're using Pull mode, then the clients will check-in (heartbeat) whatever you have that interval set to. I believe the default is 15 minutes.

What version of SEP are you using, and what OS are you trying to install it on? Are you upgrading from a legacy version of SAV, or is it a fresh install of SEP?
0
 

Author Comment

by:insi01
ID: 33917775
We are using SEP 11.0.5002.333. OS is XP. I upgraded from SAV10.x. It is not a fresh installation.

During setup of SEP I tried to migrate the SAV Clients, but it didn't work like the way I exspected.
I thought that the client would be automaticls import into SEP and I could simply push the newer
version to the clients....but I had not the same folder structure in SEP as I had under SAV. I had to create the folders by myself...anything went wrong but I don't now what.

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Expert Comment

by:Sudeep Sharma
ID: 33918913
As I write Symantec Endpoint Protection v11.0.6100.645 is available, so why don't you upgrade your SEP installation to this. Many times there are number of bugs which are fixed the latest releases.

I hope this new version take care of your problem as well

Also you should have moved the client using the Autoupgrade:
http://www.symantec.com/business/support/index?page=content&id=TECH96789&locale=en_US

You could also try removing the previous logs, policies and reset the client-server comunication settings
http://www.symantec.com/business/support/index?page=content&id=TECH93617&locale=en_US

At last you could try moving the client manually using Move Client Utility and Subnetgroups.txt script to move clients into new group
http://www.symantec.com/business/support/index?page=content&id=TECH97764&locale=en_US

Sudeep

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Author Comment

by:insi01
ID: 33920228
SSharma,
how can I upgrade SEP? Via LiveUpdate?
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Sudeep Sharma earned 1000 total points
ID: 33920909
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