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mozilla thunderbird crashes on launch

hey guys,

the other day i had a client who was running into an issue where they couldn't write to their thunderbird mailbox. checking the about i realized they were on version one so i thought i'd just update them to 3.x and maybe that would just fix the problem (they're using pop so i couldn't just delete the database).

well now when ever you open thunderbird it crashes. i was running process explorer and it'll show up for about a second then quit.

heres what i've tried;

reinstalling
uninstalling and reinstalling
renaming the user folder in application files and local folder adding a .old to it
tried it in another user

all result in the same thing, thunderbird launches then a second later it quits.
after renaming the users folders though it did stay open long enough to create a new user folder.

they're using windows xp sp3

thanks for any help,

-savvv
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savvv
Asked:
savvv
1 Solution
 
Marc ZCommented:
1. use Add/Remove Programs and uninstall Thunderbird again.
2. Backup the Working Profile.  Make sure you get the one that has all of the emails.
See http://kb.mozillazine.org/Profile_backup - I don't think you will be able to use Mozbackup at this point as you can't get TB to run, but I may be mistaken. Mozbackup is  a separate program.
I would Copy and Move the profile folder, then make sure the Default Profile folder is not in the default location so that when we reinstall it will Create a New one that will work with the updated TB version 3.

3.Once you confirm you have a good backup,  You will install the new TB to A New Folder location, DO NOT USE TB's Default install location. Give it a new one, like Program Files\NewTB  anything you want, just don't install to the original location.

4. After it starts properly, you could create an account, or at this point, at least make sure it launches properly and will run for a minute or two, without crashing, then close it and replace the profile folder it created with the old one, but before you restart TB, go to the profiles.ini and edit it to point at the old profile name.
See  http://kb.mozillazine.org/Moving_your_profile_folder#Modify_profiles.ini_to_point_to_the_new_location_-_Advanced

Hope this helps.
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savvvAuthor Commented:
thanks, worked perfectly!
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