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Server 2008 Printer shows printing but does not print

Posted on 2010-09-13
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Last Modified: 2012-06-22
We just rebuilt a server from 2003 to 2008, one of it's roles is a print server.  Everything worked under 2003 but now 1 printer will not print under 2008.  It is on a different subnet from the server (connected via a BOVPN Tunnell).  

When I print a test page, I see it listed in the spooler as Status Printing, it then disappears (just like it should have printed) but nothing actually prints.

I can Ping the printers IP address from the server and even connect to its configuration web pages from the server, so there is connectivity there.  

We have firewall turned off on the server so that shouldn't be a problem.

I have the same model printer on the local subnet and those work just fine.  It's just the one printer that is on a different subnet from the server that is an issue.

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Question by:Mark Roberts
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Expert Comment

by:ComputerTechie
ID: 33674577
Have you tried reinstalling the printer drivers.

CT
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by:Mark Roberts
ID: 33782334
Tried removing the printer and drivers and re-installing, issue still remains.  

I can print to that same exact model of printer on the local subnet and it works.
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Mark Roberts earned 0 total points
ID: 33836769
Determined problem was with the minimum MTU of 576 that was introduced with Windows Vista and Windows Server 2008.  The Cisco device at the far end of the remote link was dropping the packets as being larger than the MSS it wanted (512).  Disabled MSS checking in the Cisco device and problem was resolved.

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