Solved

Outlook 2010 crashing while reading e-mails

Posted on 2010-09-13
4
1,148 Views
Last Modified: 2012-05-10
I have a user that is using Outlook 2010.  It is crashing when they read e-mails.  I have 11 other users using the same configuration (other than their ids, etc..).   Outlook does work ok if we start in safe mode.

I believe it is an ADD-IN causing the error based on the error description below.  

I am not sure how identify and remove the add-in causing the problem OR if the root cause is something else.

Configuration Info: Windows XP SP3; Outlook 2010 using IMAP e-mail.

Error Info:
AppName: Outlook.exe
App Ver: 14.0.4760.1000
app Stamp: 4ba8fefd
modname: outlookaddin.dll
modver: 6.0.9553.100
ModStamp: 4aef7c26
fdebug: 0
offsett: 00031a26
0
Comment
Question by:tucktech
  • 2
4 Comments
 
LVL 6

Accepted Solution

by:
Joshua_Peters earned 200 total points
ID: 33664180
Go to the Options screen and select addins. This will get you where you can find the addin that is causing problems.
Capture.JPG
0
 
LVL 6

Assisted Solution

by:thompsonwireless
thompsonwireless earned 50 total points
ID: 33664331
I recommend starting in safe mode and deleting any duplicate add-ons and anything that is a third party add-on.  I've had this issue once and I believe that's what resolved it.  It could be a corrupt file for that add-on.
0
 

Author Comment

by:tucktech
ID: 33666134
Joshua and Thompson,

Everything you are saying appears to be correct.  When i go to disable an add-in it does not allow me.  I signed on ad admin and it still did not allow me to disable.  Any ideas?
0
 
LVL 6

Assisted Solution

by:Joshua_Peters
Joshua_Peters earned 200 total points
ID: 33666303
You have to run outlook as administrator. Right click and say "run as administrator". Then at the bottom of the screen where it says COM Add-Ins click Go and select the addin then remove.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question