Outlook 2010 crashing while reading e-mails
Posted on 2010-09-13
I have a user that is using Outlook 2010. It is crashing when they read e-mails. I have 11 other users using the same configuration (other than their ids, etc..). Outlook does work ok if we start in safe mode.
I believe it is an ADD-IN causing the error based on the error description below.
I am not sure how identify and remove the add-in causing the problem OR if the root cause is something else.
Configuration Info: Windows XP SP3; Outlook 2010 using IMAP e-mail.
App Ver: 14.0.4760.1000
app Stamp: 4ba8fefd