troubleshooting Question

Outlook 2010 crashing while reading e-mails

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tucktech asked on
Outlook
4 Comments3 Solutions1215 ViewsLast Modified:
I have a user that is using Outlook 2010.  It is crashing when they read e-mails.  I have 11 other users using the same configuration (other than their ids, etc..).   Outlook does work ok if we start in safe mode.

I believe it is an ADD-IN causing the error based on the error description below.  

I am not sure how identify and remove the add-in causing the problem OR if the root cause is something else.

Configuration Info: Windows XP SP3; Outlook 2010 using IMAP e-mail.

Error Info:
AppName: Outlook.exe
App Ver: 14.0.4760.1000
app Stamp: 4ba8fefd
modname: outlookaddin.dll
modver: 6.0.9553.100
ModStamp: 4aef7c26
fdebug: 0
offsett: 00031a26
ASKER CERTIFIED SOLUTION
Joshua_Peters

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