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Outlook 2010 crashing while reading e-mails

Posted on 2010-09-13
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Last Modified: 2012-05-10
I have a user that is using Outlook 2010.  It is crashing when they read e-mails.  I have 11 other users using the same configuration (other than their ids, etc..).   Outlook does work ok if we start in safe mode.

I believe it is an ADD-IN causing the error based on the error description below.  

I am not sure how identify and remove the add-in causing the problem OR if the root cause is something else.

Configuration Info: Windows XP SP3; Outlook 2010 using IMAP e-mail.

Error Info:
AppName: Outlook.exe
App Ver: 14.0.4760.1000
app Stamp: 4ba8fefd
modname: outlookaddin.dll
modver: 6.0.9553.100
ModStamp: 4aef7c26
fdebug: 0
offsett: 00031a26
0
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Question by:tucktech
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4 Comments
 
LVL 6

Accepted Solution

by:
Joshua_Peters earned 200 total points
ID: 33664180
Go to the Options screen and select addins. This will get you where you can find the addin that is causing problems.
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LVL 6

Assisted Solution

by:thompsonwireless
thompsonwireless earned 50 total points
ID: 33664331
I recommend starting in safe mode and deleting any duplicate add-ons and anything that is a third party add-on.  I've had this issue once and I believe that's what resolved it.  It could be a corrupt file for that add-on.
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Author Comment

by:tucktech
ID: 33666134
Joshua and Thompson,

Everything you are saying appears to be correct.  When i go to disable an add-in it does not allow me.  I signed on ad admin and it still did not allow me to disable.  Any ideas?
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LVL 6

Assisted Solution

by:Joshua_Peters
Joshua_Peters earned 200 total points
ID: 33666303
You have to run outlook as administrator. Right click and say "run as administrator". Then at the bottom of the screen where it says COM Add-Ins click Go and select the addin then remove.
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