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flindeFlag for United States of America

asked on

Event ID running Office XP powerpoint

Event Type:      Error
Event Source:      Microsoft Office 10
Event Category:      None
Event ID:      1000
Date:            9/13/2010
Time:            10:50:15 AM
User:            N/A
Computer:      CAPITAL-SALES90
Description:
Faulting application powerpnt.exe, version 10.0.6858.0, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00010a19.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 6f 77   ure  pow
0018: 65 72 70 6e 74 2e 65 78   erpnt.ex
0020: 65 20 31 30 2e 30 2e 36   e 10.0.6
0028: 38 35 38 2e 30 20 69 6e   858.0 in
0030: 20 6e 74 64 6c 6c 2e 64    ntdll.d
0038: 6c 6c 20 35 2e 31 2e 32   ll 5.1.2
0040: 36 30 30 2e 35 37 35 35   600.5755
0048: 20 61 74 20 6f 66 66 73    at offs
0050: 65 74 20 30 30 30 31 30   et 00010
0058: 61 31 39 0d 0a            a19..  
Avatar of redrumkev
redrumkev
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flinde,

How are you doing?

See this link:
http://www.eventid.net/display.asp?eventid=1000&eventno=984&source=Microsoft Office 10&phase=1

This is a very broad event, can you describe what you doing when this happens.

Try the help listed in the above, such as deleting the normal.dot for word or your powerpoint template.

Hope this helps,
Kevin
Avatar of flinde

ASKER

I'm fine and you?

Starting a powerpoint, just one.  Others seem fine.  Downloaded patches and hotfixs, all to no avail.
yet when we run the presentation on several other computers it runs fine,  these other computer run Office 2007/2003 this particular one runs 2002 or XP

What was i suppose to see with this link?

flinde
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redrumkev
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Avatar of flinde

ASKER

Kevin,

I will give this a try a little later, they are out in the feild right now, but solution looks promising.
and sorry about not being more through with my original description.

Frank
Frank,

No problem at all, let me if it works (*fingers crossed*).

Kevin
Avatar of flinde

ASKER

sorry about the slow response, sales was out yesterday as well.

tried what the article pointed to and it works fine.

thanks so much for your assistance, i always seem to get the weird ones.
Frank,

Thank you for the grade!

And, if you didn't get the "weird ones", then your day would be boring!!!

Kevin