Solved

Event ID running Office XP powerpoint

Posted on 2010-09-13
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998 Views
Last Modified: 2012-05-10
Event Type:      Error
Event Source:      Microsoft Office 10
Event Category:      None
Event ID:      1000
Date:            9/13/2010
Time:            10:50:15 AM
User:            N/A
Computer:      CAPITAL-SALES90
Description:
Faulting application powerpnt.exe, version 10.0.6858.0, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00010a19.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 6f 77   ure  pow
0018: 65 72 70 6e 74 2e 65 78   erpnt.ex
0020: 65 20 31 30 2e 30 2e 36   e 10.0.6
0028: 38 35 38 2e 30 20 69 6e   858.0 in
0030: 20 6e 74 64 6c 6c 2e 64    ntdll.d
0038: 6c 6c 20 35 2e 31 2e 32   ll 5.1.2
0040: 36 30 30 2e 35 37 35 35   600.5755
0048: 20 61 74 20 6f 66 66 73    at offs
0050: 65 74 20 30 30 30 31 30   et 00010
0058: 61 31 39 0d 0a            a19..  
0
Comment
Question by:flinde
  • 4
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7 Comments
 
LVL 23

Expert Comment

by:redrumkev
ID: 33667875
flinde,

How are you doing?

See this link:
http://www.eventid.net/display.asp?eventid=1000&eventno=984&source=Microsoft Office 10&phase=1

This is a very broad event, can you describe what you doing when this happens.

Try the help listed in the above, such as deleting the normal.dot for word or your powerpoint template.

Hope this helps,
Kevin
0
 

Author Comment

by:flinde
ID: 33668224
I'm fine and you?

Starting a powerpoint, just one.  Others seem fine.  Downloaded patches and hotfixs, all to no avail.
yet when we run the presentation on several other computers it runs fine,  these other computer run Office 2007/2003 this particular one runs 2002 or XP

What was i suppose to see with this link?

flinde
0
 
LVL 23

Accepted Solution

by:
redrumkev earned 500 total points
ID: 33668498
Flinde,

Sorry about that link, I thought your issue was "Office Suite" wide, not just PPT.

Could be a tool bar causing the issue, see this for reason and help:
http://www.pptfaq.com/FAQ00328.htm

Kevin
0
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Author Comment

by:flinde
ID: 33673122
Kevin,

I will give this a try a little later, they are out in the feild right now, but solution looks promising.
and sorry about not being more through with my original description.

Frank
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 33674762
Frank,

No problem at all, let me if it works (*fingers crossed*).

Kevin
0
 

Author Comment

by:flinde
ID: 33692148
sorry about the slow response, sales was out yesterday as well.

tried what the article pointed to and it works fine.

thanks so much for your assistance, i always seem to get the weird ones.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 33694403
Frank,

Thank you for the grade!

And, if you didn't get the "weird ones", then your day would be boring!!!

Kevin
0

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