Solved

Event ID running Office XP powerpoint

Posted on 2010-09-13
7
999 Views
Last Modified: 2012-05-10
Event Type:      Error
Event Source:      Microsoft Office 10
Event Category:      None
Event ID:      1000
Date:            9/13/2010
Time:            10:50:15 AM
User:            N/A
Computer:      CAPITAL-SALES90
Description:
Faulting application powerpnt.exe, version 10.0.6858.0, faulting module ntdll.dll, version 5.1.2600.5755, fault address 0x00010a19.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 70 6f 77   ure  pow
0018: 65 72 70 6e 74 2e 65 78   erpnt.ex
0020: 65 20 31 30 2e 30 2e 36   e 10.0.6
0028: 38 35 38 2e 30 20 69 6e   858.0 in
0030: 20 6e 74 64 6c 6c 2e 64    ntdll.d
0038: 6c 6c 20 35 2e 31 2e 32   ll 5.1.2
0040: 36 30 30 2e 35 37 35 35   600.5755
0048: 20 61 74 20 6f 66 66 73    at offs
0050: 65 74 20 30 30 30 31 30   et 00010
0058: 61 31 39 0d 0a            a19..  
0
Comment
Question by:flinde
  • 4
  • 3
7 Comments
 
LVL 23

Expert Comment

by:redrumkev
ID: 33667875
flinde,

How are you doing?

See this link:
http://www.eventid.net/display.asp?eventid=1000&eventno=984&source=Microsoft Office 10&phase=1

This is a very broad event, can you describe what you doing when this happens.

Try the help listed in the above, such as deleting the normal.dot for word or your powerpoint template.

Hope this helps,
Kevin
0
 

Author Comment

by:flinde
ID: 33668224
I'm fine and you?

Starting a powerpoint, just one.  Others seem fine.  Downloaded patches and hotfixs, all to no avail.
yet when we run the presentation on several other computers it runs fine,  these other computer run Office 2007/2003 this particular one runs 2002 or XP

What was i suppose to see with this link?

flinde
0
 
LVL 23

Accepted Solution

by:
redrumkev earned 500 total points
ID: 33668498
Flinde,

Sorry about that link, I thought your issue was "Office Suite" wide, not just PPT.

Could be a tool bar causing the issue, see this for reason and help:
http://www.pptfaq.com/FAQ00328.htm

Kevin
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:flinde
ID: 33673122
Kevin,

I will give this a try a little later, they are out in the feild right now, but solution looks promising.
and sorry about not being more through with my original description.

Frank
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 33674762
Frank,

No problem at all, let me if it works (*fingers crossed*).

Kevin
0
 

Author Comment

by:flinde
ID: 33692148
sorry about the slow response, sales was out yesterday as well.

tried what the article pointed to and it works fine.

thanks so much for your assistance, i always seem to get the weird ones.
0
 
LVL 23

Expert Comment

by:redrumkev
ID: 33694403
Frank,

Thank you for the grade!

And, if you didn't get the "weird ones", then your day would be boring!!!

Kevin
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Converting an SSRS Output to PowerPoint Slide 5 122
Modify Chart Date in Invisible mode 18 78
PowerPoint Test on Mac 12 81
Cannot insert video from website in Powerpoint 2010 2 59
Have you ever been sent a PowerPoint presentation file and wondered why it filled your mailbox? Or have you ever sent a PowerPoint presentation by email and received complaints about the size? Or have you ever created a PowerPoint presentation and t…
Outline From PowerPoint 2010 it is possible to have shapes appear in front of video, in earlier versions video always played in front of other shapes. This means it is possible to have captions animated to appear in front of video. Users who h…
This video teaches viewers how to add simple and professional themes to their slides.
The viewer will learn how to edit the master slide. They will also learn how to combine multiple themes into one master slide to use them in their presentation.

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now