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Failed to export the report from Crystal 8.5 to PDF 8.0

Posted on 2010-09-13
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Last Modified: 2012-05-10
Dear experts,
 I have a problem trying to export from Crystal reports 8.5 to PDF 8.0. I have unistalled and reinstalled both applications and I still have the problem. Wehn I try to do the export I get an "Crystal Reports failed to export the report" error.
 By any chance can you help?
Thanks
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Question by:Colombia1
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18 Comments
 
LVL 26

Expert Comment

by:Kurt Reinhardt
Comment Utility
Search for crxf_pdf.dll on your machine.  See if it's either missing or in multiple places.  That's the first step in troubleshooting this issue.

~Kurt
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Author Comment

by:Colombia1
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I found the file in 2 locations:
C:\WINDOWS\CRYSTAL
C:\program Files\Crystal Decisions\2.0\bin
Now, what should I do?
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Expert Comment

by:mlmcc
Comment Utility
Is this from the Crystal designer or an application?

I wonder if this is a PDF version issue.  CR8.5 was the first timeversion where they added a PDF export capability.  Acrobat was at version 5 or 6 at that time.

Are you exporting to an application or file?

mlmcc
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Author Comment

by:Colombia1
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I'm selecting "export to an application"
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LVL 26

Expert Comment

by:Kurt Reinhardt
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As mlmcc said, there might be a conflict between the .pdf reader installed and the version of the .dll.  I'm trying to remember the issues I had with .pdf and 8.5, but it's been a few years.  You might try renaming one of the two .dlls and seeing if the export works.  If it doesn't, rename the other and try the opposite.

~Kurt
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Author Comment

by:Colombia1
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Ok, I'll rename it. I had this problem years ago and unfortunatley I don't remember how it was fixed, but I know is related to those files.
 I'll keep you post it.
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Author Comment

by:Colombia1
Comment Utility
This is my latest update, I renamed the files and even I deleted the files but still is not working. I can not export from crystal reports to pdf.
Does anybody have a solution for my problem? Please? I really need to fix this!!!!!!!!!
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Expert Comment

by:mlmcc
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Does it export iin the development environment?

If so, do you have PDF 8?

mlmcc
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Author Comment

by:Colombia1
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we are using PDF 8. This is what we are doing, we use iMIS for our database, the reports in our database are using Crystal 8.5 (developers) when I go to iMIS and get to the report, I get the report failed. I found on another tech site that I should copy teh following files a to:
 "c:\program files\common files\Crystal Decisions\2.0\Bin"

crtslv.dll
exportm odeller.dll

 and register them. I did that but did not work.
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Author Comment

by:Colombia1
Comment Utility
I just found that I'm able to export the report from Crystal to PDF on a different machine. That tells me that there is a corrupted DDL file somewhere. Now, my question is which file should I looked for so I can copy that file or files to the computer(s) that are giving me the trouble?
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LVL 100

Expert Comment

by:mlmcc
Comment Utility
Does that machine have Acrobat 8.0?

Does it have other versions installed?

mlmcc
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Author Comment

by:Colombia1
Comment Utility
It has the full 8.0 version with the latest update. BTW, I removed the reader.
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LVL 100

Expert Comment

by:mlmcc
Comment Utility
I think Crystal needs the reader to be installed.

mlmcc
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Accepted Solution

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Colombia1 earned 0 total points
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Due to the fact that I could not fix my Crystal problem, I'm closing this question and I will be distributing the points among those experts who gave me some input.
Thanks Guys.
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LVL 100

Expert Comment

by:mlmcc
Comment Utility
if there is no answer then this should be deleted.

mlmcc
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Author Closing Comment

by:Colombia1
Comment Utility
I did not find a solution to my crystal problem.
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