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Stop Word 2007 from opening mutliple sessions

We have one user in our system that when he opens Word 2007 whether it be the first time or the 100th time that day Word starts up 3-4 sessions at the start. Then the other thing if he tries to close the extra windows more just keep reopening. Any idea on how we can reset Word back to the default of 1 session?

TIA
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cboggan
Asked:
cboggan
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1 Solution
 
argh226Commented:
You might be able to find your answers there :

C:\Users\<USERNAME>\AppData\Roaming\Microsoft\Word

I cant recall on XP since we dont have this here anymore.  Do a search of xlstart, its the same for Excel.
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Chris BottomleySoftware Quality Lead EngineerCommented:
Close word, Try renaming normal.dot to something else then re-open word.

C:\Users\Chris\AppData\Roaming\Microsoft\Templates\normal.dotm

Chris
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Chris BottomleySoftware Quality Lead EngineerCommented:
Sorry!

C:\Users\<<USERNAME>>\AppData\Roaming\Microsoft\Templates
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cbogganAuthor Commented:
Forgot to add this user is running XP
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Chris BottomleySoftware Quality Lead EngineerCommented:
C:\Documents and Settings\<<USERNAME>>\Application Data\Microsoft\Templates I do believe

Chris
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cbogganAuthor Commented:
Renaming or even removing the normal.dot file did nothing. It starts right back up with 3 sessions and as I close them another opens. The location is C:\Documents and Settings\USERNAME\Application Data\Microsoft\Templates
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argh226Commented:
I know for sure that if there is anything in the XLSTART for Excel, Excel will start stuff in it.
I do expect the same to happen with Word if the same folder.

With XP I do not know where its localted, but if you look for XLSTART, you'll see it.
...\Excel\XLSTART

...\Word\STARTUP
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cbogganAuthor Commented:
I just went as far as copying a Normal.dot file from another user who is not having any problems and it still opened 3 sessions
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cbogganAuthor Commented:
OK I did a search for XLSTART and I get two paths. One is C:\Program Files\MSOffice\Office11 and the other is Office12. Opening either one there is only one file in each folder, PDFMaker.xla.
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argh226Commented:
normal.dot is, as far as I know, the default interface in Word.

Something would likely open it 3 times.  I dont think normal.dot is the culprit here.
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KC-ACTCCommented:
Tools | Option | Tab View | Uncheck Windows in the taskbar.
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argh226Commented:
XLSTART is for Excel
STARTUP is for Word.
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cbogganAuthor Commented:
I don't think it's the .dot file either

Show all Windows in Taskbar has not been checked. This means it opens 3 sessions up in the same window.
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KC-ACTCCommented:
Also you can start from the Run line as "winword.exe /a" to test for bad add-ins.
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cbogganAuthor Commented:
OK since they are running 2007 I look in the OFFICE12\Startup and it's empty

Office11 has only one file, PDFMaker.dot
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argh226Commented:
Another spot that comes to mind is the registry.
Is there anything that look odd under :

HKLM\software\microsoft\office\ and under \12\ ?
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KC-ACTCCommented:
here's the MS KB article that gives you all the registry locations for Word's add ins and options:
http://support.microsoft.com/kb/822005
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cbogganAuthor Commented:
there are numerous entries in the registry at this location and I don't see anything abnormal
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KC-ACTCCommented:
What happened when you started using winword.exe /a?
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argh226Commented:
Do you start Word always from the same shortcut? I mean, there could be something wrong with it.
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cbogganAuthor Commented:
winword.exe /a brought it up normal....right direction
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cbogganAuthor Commented:
That did it! It was an add-in

Thank you KC-ACTC
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cbogganAuthor Commented:
thanks again
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