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matrox graphic card installation on WINDOWS 7

Posted on 2010-09-13
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Last Modified: 2013-11-08
Hi There

I have installed a Matrox Graphic Card in a windows 7 machine and in Device Manager i see an issue (please see attached image)

The card works fine on a windows XP Machine.

Please help
pci-bridge.jpg
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Question by:junzcpt
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Expert Comment

by:jdj522
ID: 33665330
What is the model of the matrox card?
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LVL 23

Expert Comment

by:Stelian Stan
ID: 33665368
Did you installed Windows 7 drivers for this card?
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Author Comment

by:junzcpt
ID: 33665535
jdj522 -   Matrox Millenium p690 is the model


clonyxlro: - it wont allow me to insall the drivers saying that there is no compatible hardware

??
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Expert Comment

by:jdj522
ID: 33665656
http://www.matrox.com/graphics/en/support/drivers/download/certified/

You may need to update the card's bios. The link above will take you to the download page.

Regards -

jay
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Author Comment

by:junzcpt
ID: 33665764
thanks but the link takes to a page which says "there is no software available for download"
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Expert Comment

by:jdj522
ID: 33666127
D'oh! That's my fault. I copied the link but didn't pay attention to the fact that it was not a page specific link. If you go through the steps to find drivers for your card, you'll see the following:

 


scrnsht.jpg
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Author Comment

by:junzcpt
ID: 33670200
ok thanks, but I cannot installe the bios update because windows 7 is unable to recognise that the card is installed...just shows pci-to-pci standard bridge in Device manage with an exclamation mark.

Strange one.
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Expert Comment

by:jdj522
ID: 33671956
Can the bios be loaded pre-boot? And have you installed the windows Hotfix listed in the grouping?

The steps I normally have to follow for customers and co-workers with video issues are this:

1.) Power off the system
2.) Disconnect the power cable and monitor cable then open the case and re-seat the card
3.) Close the case, reconnect all cables, and power back up
4.) Go into system bios and check the settings to verify the system is seeing the slot and make sure anything which might point to onboard video (if applicable) is disabled and set to pci or pci-e
6.) Boot to safe mode and go to the control panel add/remove programs (Programs and Features in win7 and vista) and make sure that ANYTHING related to a previous video card is removed.
7.) Exit and reboot to Windows normal mode and wait for the system to id the card.

If the identifcation fails again, extract the files from the exe (which is really just an executable zip file) with with a program like winrar or winzip, and attempt to force the install by running the xxx.inf, then you have only a couple other options, since the card's info does state it is compatible with Win7.

1.) Power down and move the card to a different pci slot if available.
2.) Call Matrox support and see if perhaps the card is bad or of they have any ideas on how to get Windows to recognize the card.

Regards,
-jay
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Expert Comment

by:inbox788
ID: 33736441
The card may not be compatible with your onboard graphics. I would try to disable the onboard graphics in you BIOS. If you can't do that, then you should at least update you Intel video drivers and hope that resolves your problem, but I wouldn't pin my hopes on that.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3048&DwnldID=19333&lang=eng
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Accepted Solution

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junzcpt earned 0 total points
ID: 33793992
downgraded to XP!
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