troubleshooting Question

LDAP/Authentication isseu

Avatar of Will Szymkowski
Will SzymkowskiFlag for Canada asked on
DatabasesWindows Server 2003Active Directory
10 Comments1 Solution672 ViewsLast Modified:
Hello Experts,

For some time now (few weeks) we have had a systemic issue with one of our applications that uses LDAP to authenticate.

We use a program called Presenter, that uses the LDAP protocol to authenticate users from Active Directory. When the users open internet explorer and go to the site it display an error message.

ERROR MESSAGE
An unexpected error occurred.
Could not open LDAP://CN=Desktop Users, OU=_DistributionGroups,DC= domainn,DC=com

When the user gets this error message they do not get directed to the login page or anything just a white IE page with this message. The interesting thing is that if they continually "refresh" "F5" the page if this error message appears after say about 5-10 times of "refreshes" they will get to the login page.

I have found this MS KB Artical which describes symptoms we are having but I do not what to apply this fix until I have done some more troubleshooting.

If any one has any ideas as where to start any suggestions would be greatlty appreciated.

I have attached the exact screenshot of what a user will encounter when trying to access this site (internal site).
LDAP-error-meesage.JPG
ASKER CERTIFIED SOLUTION
nociSoftware Engineer
Join our community to see this answer!
Unlock 1 Answer and 10 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 10 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros