Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Google Talk Desktop

Posted on 2010-09-13
21
1,075 Views
Last Modified: 2013-11-16
Google Talk client working fine for all users on Friday. Today (Monday Sept 13th) desktop Google talk not working. Users can access it through webmail from Google. Any ideas why this could be occurring?
I have a Watchguard Firebox 550e for a the firewall.


Users however can go to their webmail through their webbrowser and use the google talk there.
0
Comment
Question by:engsoft
  • 10
  • 10
21 Comments
 
LVL 65

Expert Comment

by:rockiroads
ID: 33665680
what u mean by not working. do you mean failing to connect? failing to open?
0
 

Author Comment

by:engsoft
ID: 33665732
Fails to sign in. The web version works which is why it's puzzling that the desktop one would be blocked.
I use the Gateway AV and Intrusion Prevention Services from Watchguard on the firewall too.  
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33665943
is the date/time on your desktop synced with the internet? maybe google talk works like windows.
what o/s are you using? perhaps try syncing to see if that helps http://www.helpwithwindows.com/WindowsXP/tune-17.html
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:engsoft
ID: 33665963
Well this is all users on my network. The desktop Google Talk won't work indicates it's blocked yet the web version that you can use inside webmail works just fine.  
Operatings Systems are Windows XP and Windows 7. They all sync their time through group policy.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33666151
strange then. you have definitely checked the firewalls so its not blocked or a new policy not introduced that disables chat.

have u tried reinstalling the client on one pc? maybe removed the saved account and add again (assuming u can do that)
0
 

Author Comment

by:engsoft
ID: 33666178
Have tried the reinstall. Can't find any policies on the Watchguard that is specifically blocking it either.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33666439
have a look here http://www.google.com/support/forum/p/Talk/thread?tid=17937458b5cd65c5&hl=en

and if no joy perhaps post a question there
0
 

Author Comment

by:engsoft
ID: 33667150
Looked there actually before posting here. Didn't have any info to help with this situation.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33667330
thats why maybe you should post a question there. I am sure the google mob should be able to help you a lot better than I have been able to so far.
0
 

Author Comment

by:engsoft
ID: 33667365
I resolved it. It's looking like something on Watchguard's end as I rebooted the firewall again this afternoon and Google Talk started working again.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33667444
so it was your firewall then. no changes made to it during the weekend? no maintenance done? maybe some work done but engineers didnt reboot it
0
 

Author Comment

by:engsoft
ID: 33667468
I'm the one responsible for working on it so nope no changes.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33667621
thats so totally weird then.

anything to do with automatic updates?
0
 

Author Comment

by:engsoft
ID: 33667663
I doubt it since it was only the Google Talk desktop client affected.
0
 
LVL 32

Expert Comment

by:dpk_wal
ID: 33668604
Can you check if it becomes unavailable again if the website is listed under Watchguard Syatem Manager blocked sites; if yes, then this is the problem.

Please udpate and we can proceed further accordingly.

Thank you.
0
 

Author Comment

by:engsoft
ID: 33673429
I worked with the Watchguard support for about an hour last night and we confirmed it's not my Firebox 550e causing the issue. Has to do with the packets being returned by Google according to the testing we did last night.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33673715
the reason why you use gtalk, is this so staff can chat to each other or your office allowing chats
if departmental only and if you have office, why not look at communicator. there is a web based version of that as well
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33673720
last post is not to solve your problem, just suggesting an alternative if your testing with watchguard is proving that you might still have issues with gtalk. maybe need to speak to google
0
 

Author Comment

by:engsoft
ID: 33673766
I have a open ticket with Google in regards to this (they are taking their sweet time responding) As we have Google Apps the Google Talk is set to our domain only.
0
 
LVL 65

Expert Comment

by:rockiroads
ID: 33674405
ok. good luck with the google ticket then, hopefully they come back.
they are probably too busy anyways trying to find a new logo in google search
0
 

Accepted Solution

by:
engsoft earned 0 total points
ID: 33703614
It started working again. No response from Google for my support ticket on it yet.

Thanks for all the suggestions in this thread.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Wikipedia defines 'Script Kiddies' in this informal way: "In hacker culture, a script kiddie, occasionally script bunny, skiddie, script kitty, script-running juvenile (SRJ), or similar, is a derogatory term used to describe those who use scripts or…
To setup a SonicWALL for policy based routing to be used with the Websense Content Gateway there are several steps that need to be completed. Below is a rough guide for accomplishing this. One thing of note is this guide is intended to assist in the…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question