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Google Talk Desktop

Posted on 2010-09-13
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Last Modified: 2013-11-16
Google Talk client working fine for all users on Friday. Today (Monday Sept 13th) desktop Google talk not working. Users can access it through webmail from Google. Any ideas why this could be occurring?
I have a Watchguard Firebox 550e for a the firewall.


Users however can go to their webmail through their webbrowser and use the google talk there.
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Question by:engsoft
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Expert Comment

by:rockiroads
ID: 33665680
what u mean by not working. do you mean failing to connect? failing to open?
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Author Comment

by:engsoft
ID: 33665732
Fails to sign in. The web version works which is why it's puzzling that the desktop one would be blocked.
I use the Gateway AV and Intrusion Prevention Services from Watchguard on the firewall too.  
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Expert Comment

by:rockiroads
ID: 33665943
is the date/time on your desktop synced with the internet? maybe google talk works like windows.
what o/s are you using? perhaps try syncing to see if that helps http://www.helpwithwindows.com/WindowsXP/tune-17.html
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Author Comment

by:engsoft
ID: 33665963
Well this is all users on my network. The desktop Google Talk won't work indicates it's blocked yet the web version that you can use inside webmail works just fine.  
Operatings Systems are Windows XP and Windows 7. They all sync their time through group policy.
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by:rockiroads
ID: 33666151
strange then. you have definitely checked the firewalls so its not blocked or a new policy not introduced that disables chat.

have u tried reinstalling the client on one pc? maybe removed the saved account and add again (assuming u can do that)
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Author Comment

by:engsoft
ID: 33666178
Have tried the reinstall. Can't find any policies on the Watchguard that is specifically blocking it either.
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by:rockiroads
ID: 33666439
have a look here http://www.google.com/support/forum/p/Talk/thread?tid=17937458b5cd65c5&hl=en

and if no joy perhaps post a question there
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Author Comment

by:engsoft
ID: 33667150
Looked there actually before posting here. Didn't have any info to help with this situation.
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by:rockiroads
ID: 33667330
thats why maybe you should post a question there. I am sure the google mob should be able to help you a lot better than I have been able to so far.
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Author Comment

by:engsoft
ID: 33667365
I resolved it. It's looking like something on Watchguard's end as I rebooted the firewall again this afternoon and Google Talk started working again.
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Expert Comment

by:rockiroads
ID: 33667444
so it was your firewall then. no changes made to it during the weekend? no maintenance done? maybe some work done but engineers didnt reboot it
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Author Comment

by:engsoft
ID: 33667468
I'm the one responsible for working on it so nope no changes.
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Expert Comment

by:rockiroads
ID: 33667621
thats so totally weird then.

anything to do with automatic updates?
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Author Comment

by:engsoft
ID: 33667663
I doubt it since it was only the Google Talk desktop client affected.
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Expert Comment

by:dpk_wal
ID: 33668604
Can you check if it becomes unavailable again if the website is listed under Watchguard Syatem Manager blocked sites; if yes, then this is the problem.

Please udpate and we can proceed further accordingly.

Thank you.
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Author Comment

by:engsoft
ID: 33673429
I worked with the Watchguard support for about an hour last night and we confirmed it's not my Firebox 550e causing the issue. Has to do with the packets being returned by Google according to the testing we did last night.
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Expert Comment

by:rockiroads
ID: 33673715
the reason why you use gtalk, is this so staff can chat to each other or your office allowing chats
if departmental only and if you have office, why not look at communicator. there is a web based version of that as well
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Expert Comment

by:rockiroads
ID: 33673720
last post is not to solve your problem, just suggesting an alternative if your testing with watchguard is proving that you might still have issues with gtalk. maybe need to speak to google
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Author Comment

by:engsoft
ID: 33673766
I have a open ticket with Google in regards to this (they are taking their sweet time responding) As we have Google Apps the Google Talk is set to our domain only.
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by:rockiroads
ID: 33674405
ok. good luck with the google ticket then, hopefully they come back.
they are probably too busy anyways trying to find a new logo in google search
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Accepted Solution

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engsoft earned 0 total points
ID: 33703614
It started working again. No response from Google for my support ticket on it yet.

Thanks for all the suggestions in this thread.
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