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Alan HendersonFlag for New Zealand

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Bluetooth stopped working on Dell XPS 16

I have a Dell XPS Studio 16 notebook running Windows 7 Pro 64-bit.

I received a notification update for Ricoh card reader driver which I installed. Bad move. At that time I was using a Bluetooth headset and it was working perfectly. Then Bluetooth just died.

I did a System Restore to before the Ricoh driver installation. No change. Still no Bluetooth.
I restored C:\ drive from an image created 2 weeks before. Still no Bluetooth.
I tried re-installing the Bluetooth driver. I get a message asking me to "Activate Bluetooth using Wireless Switch"
.

The wireless switch is activated, wireless is working, and the Bluetooth indicator light is ON.

I now have no Bluetooth devices showing in Device Manager and no Bluetooth icon in the Notification Area.

Any ideas?

Would the Ricoh driver have made changes to firmware?
Is my Bluetooth hardware kaput?
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Doug Williams
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@ d_willia
I have the latest Bluetooth driver from Dell. It won't install because it doesn't detect that the Wireless switch is on.

@ curtisbrunet

1. The Dell driver was located using my tag number.

2. What do you mean by "What about Windows itself?"
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@ d_willia:
The bluetooth light was on.

The problem resolved itself after a couple of reboots even though there didn't appear to have been any relevant updates. Go figure.

I'm distributing points for suggestions that may/should have worked. Thanks for your trouble.