Solved

Outlook 2007 - "The Operation Failed" when sending email

Posted on 2010-09-13
11
1,457 Views
Last Modified: 2012-05-10
Hi there
Getting this problem on one new PC, Windows 7 Professional running MS Office Outlook 2007 connected to Exchange Server 2003.
Randomly receive the above error when sending or replying to email.
The workaround is to close down Outlook completely and re-launch it and then I can send or reply to email with no errors. It happens about once every couple of days. Can't reproduce it to order - it just appears when it wants to. No attachments in the emails I'm sending, nothing unusual, the destination address is always valid.
No errors in the Event log and no problems found when I run the Office diags.
Just getting very annoying.
Any ideas?
thanks
0
Comment
Question by:stack888
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
  • +2
11 Comments
 
LVL 8

Expert Comment

by:tskelly082598
ID: 33666317
Did you try Detect and Repair? (May need Office CD when running it.)
0
 
LVL 8

Expert Comment

by:tskelly082598
ID: 33666372
Sorry, I just noticed that you already did Detect and Repair by running Office diags.
0
 
LVL 2

Author Comment

by:stack888
ID: 33666731
yeah, no problems encountered during that.
I've also disabled anti-virus and any unnecessary add-ins but no difference.
From searching the web, it appears to be a fairly common error with Outlook but there are few decent suggestions on how to resolve it.
Not sure if its an Outlook problem per say or more a Windows 7 issue but regardless the result is that using Outlook can be frustrating when the error appears.
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
LVL 20

Expert Comment

by:Iain MacMillan
ID: 33670056
i sometimes get this and have a similar setup for myself, Win 7 64bit Quad core system with 8GB ram, Office 2007 and Exchange 2003.  Never got to the bottom of it, but it only happens about once per week, randomly when i am SAVING emails as .MSG files on our older Win2k file server.  As you found, nothing goes into the logs either.  I have had a few funnies with McAfee 8.7 Enterprise and the Scanning add-in module, some days my system gets a black box where the new mail pop-up box appears, while the AV package does its daily updates, but again this hasn't happened in a while.  I would suggest holding down CTRL key when launching Outlook ('Lookout' as some like to call it), to enter in safe mode, and see if you get the same errors during a longer trial period.

I have IPv6 disabled and the advanced NIC options to match, plus the IP Helper service.  Since i also have 2008 R2 servers, i haven't disabled SMB2.0.
0
 
LVL 2

Author Comment

by:stack888
ID: 33726722
thanks IainNIX. Will see if I can try safe mode but as the problem only happens every few days, it may be difficult to do this, as the user needs to use some add-ins on a daily basis such as Laserfiche, a scanning App that plugs in to outlook. Running outlook with this disabled for more than a few hours will be tricky.
0
 
LVL 15

Accepted Solution

by:
tenaj-207 earned 500 total points
ID: 33758455
Here's a couple options to try, listed in the order you should try them.

1. Update/patch your Exchange server and Outlook client?
2. Create a new Outlook profile.
3. Backup your data, disconnect the machine from the domain, rename it, reconnect to the domain, setup Outlook again.

Hope that helps,
Jeff
0
 
LVL 2

Author Closing Comment

by:stack888
ID: 33781521
going to close this one off now. Will try patching and creating new profile. thanks.
0
 

Expert Comment

by:dannyo77
ID: 35153202
@stack888, did you ever resolve this matter? I have the exact same scenario: Windows 7, Outlook 2007, exchange 2003 with random "Operation Failed" messages when sending. This question finished rather ambiguously, any specific detail you might be able to divulge would be great.
0
 
LVL 2

Author Comment

by:stack888
ID: 35157377
hi dannyo77, the problem did seem to go away on the affected client, although i 'm not certain what ultimately fixed it. I have a feeling unchecking the cache mode may have helped but we shouldnt have to do that.
0
 

Expert Comment

by:dannyo77
ID: 35176598
Thanks for the update :)
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question