troubleshooting Question

Windows 7 x64 network printing problems

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navitaire asked on
Windows 7
10 Comments1 Solution1926 ViewsLast Modified:
Users who run Windows 7 Enterprise x64 in our network have trouble printing to our HP LaserJet M5035 MFP. Items will sit in the queue until the printer itself is power cycled and then items that were already in the queue will print. Any items added later will not print until the printer is power cycled once more. User running our other supporting operating systems (xp professional x86 and vista enterprise x86) do not have this problem. Furthermore, if a X64 win 7 machine is hooked directly to the printer via USB, it works fine.

Solutions tried:
installing 64-bit PCL 6 and PS drivers on print server (win server 2003 sp2) both by remote desktop and print mangement.mmc
installing 64-bit PCL 6 and PS driver on the local machine
installing HP universal print driver PCL 6 and PS on server both by remote desktop and print mangement.mmc
installing HP unviersal print driver PCL 6 and PS on local machine
creating a generic unviersial printer on local machine
connecting by USB, allowing PnP driver to load and then redirecting the port
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