Can not log into new Cisco SSM-20

Posted on 2010-09-13
Last Modified: 2012-05-10
Hello, I am having trouble logging into a new asa with a ssm-20 installed. I cannot get into the ssm module, any clues? The default cisco/cisco user/pass is not working.

HQ-DMZ-ASA# sho modu 1

Mod Card Type                                    Model              Serial No.
--- -------------------------------------------- ------------------ -----------
  1 ASA 5500 Series Security Services Module-20  ASA-SSM-20         JAxxxxxxxx

Mod MAC Address Range                 Hw Version   Fw Version   Sw Version    
--- --------------------------------- ------------ ------------ ---------------
  1 c47d.4f84.xxxx to c47d.4f84.xxxx  1.0          1.0(11)5     7.0(2)E4

Mod SSM Application Name           Status           SSM Application Version
--- ------------------------------ ---------------- --------------------------
  1 IPS                            Up               7.0(2)E4

Mod Status             Data Plane Status     Compatibility
--- ------------------ --------------------- -------------
  1 Up                 Up      

ASA# session 1
Opening command session with slot 1.
Connected to slot 1. Escape character sequence is 'CTRL-^X'.

login: cisco
Login incorrect

Login incorrect

Login incorrect


Login incorrect
Remote card closed command session. Press any key to continue.
Command session with slot 1 terminated.              
Question by:dcawood
  • 2
LVL 62

Expert Comment

ID: 33671112
username and password is

with the dot in the end

Author Comment

ID: 33673014
the "cisco." did not work as a user/pass either.

Opening command session with slot 1.
Connected to slot 1. Escape character sequence is 'CTRL-^X'.

login: cisco.
Login incorrect


Accepted Solution

dcawood earned 0 total points
ID: 33677700
had to issue a 'hw-module module slot_number password-reset'  command
then login with the default cisco/cisco

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