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ExternalInterface.call issue

Posted on 2010-09-14
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Last Modified: 2013-11-22
Hi,

I have some users having issues with my Flash app in relation to the ExternalInterface.call (AS2) script - it's either not executed or not returning a value. My users both use IE and Firefox, Flash player 9 or above, on average it affects about 10% of my users.

What I'm looking for is really a list of possibilities just to give me a starting point in troubleshooting this error, e.g. Internet/browser security settings, firewalls, antivirus, etc.
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Question by:Anglia_Marjadi
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Accepted Solution

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deepanjandas earned 1500 total points
ID: 33670048
Hi,
Check the following:
1. Check whether allowScriptAccess is set to always - <param name="allowScriptAccess" value="always" />
2. Check whether your object embed tag fall in between <form> tag in html; then use this link to find a solution
3. Check the data that you are passing by just placing an alert
4. Check in flash by using ExternalInterface.available to be true

Warm Regards
Deepanjan Das
http://deepanjandas.wordpress.com/
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LVL 17

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by:deepanjandas
ID: 33670053
Hi,
I missed the link for point 2 above:
http://kb2.adobe.com/cps/400/kb400730.html
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Author Closing Comment

by:Anglia_Marjadi
ID: 33784360
This solution was helpful  but there were other causes that weren't mentioned here.
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