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Hyperlink in Outlook does not work when it ends with a single quote

Posted on 2010-09-14
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Last Modified: 2012-06-27
In both MS Outlook 2003 and 2007, I've noticed that a hyperlink that ends with a single quote does not work properly since the Email program is not including the last quote in the link. The entire text is underlined except for the last single quote, which is clearly seen in the URL of the browser when the page attempts to load.
For example: http://sj33.domain.com/MVSDS/'HILEVEL.TEST.PLAN(TEST)'
becomes a link for http://sj33.domain.com/MVSDS/'HILEVEL.TEST.PLAN(TEST)

The last single quote is essential in the hyperlink. How can I get Outlook to include the last tick-mark in the hyperlink so users can simply click the link to get to the desired Web page?
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Question by:dwoolley3
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by:CHFred
ID: 33672230
I am not exactly sure what you are trying.
If you want them to click on the hyperlink, then you can either use double quotes or NO quotes (single or double) on both sides of the hyperlink.  Outlook will make double quotes disappear after you enter the hyperlink and create a hyperlink.

If you want them to see the hyperlink but make it non-clickable, then put single quotes on both sides.
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CHFred earned 500 total points
ID: 33672255
Ahh...I get what you are asking.  You actually want the extra ' in the link.

If you put the hyperlink within double quotes (including the single ' ) then it will include the ' in the hyperlink.
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Author Comment

by:dwoolley3
ID: 33672453
Ok. That will work if I am typing the entire hyperlink into the e-mail manually . . .
I am able to start the link with a double quote, type the link with the ending single quote and then place a double quote and press space or enter and then Outlook tranforms the contents inside the double quotes into a hyperlink, as desired. However, the users are not wanting to manually type a hyperlink; instead they are cutting/pasting the link into the e-mail. Is there a simple way to transform it into a hyperlink (that includes the last single quote)?

If I simply put a double quote around the pasted hyperlink, it still drops the last single quote when clicked:
"http://sj33.domain.com/MVSDS/'HILEVEL.TEST.PLAN(TEST)'" (ending with single quote then double quote) becomes:
http://sj33.domain.com/MVSDS/'HILEVEL.TEST.PLAN(TEST)   (without any an ending single quote)

Is there a simple way to transform the pasted contents into a hyperlink (that includes the last single quote)?
Ok. I just experimented and found a way. Prior to cutting the Browser's URL of the desired page, a user must place a double quote before and after the entire URL and then cut/paste it into Outlook. As a result, it gets transformed into the proper hyperlink with the ending single quote!

Thanks for the tip about the double quotes.
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Author Comment

by:dwoolley3
ID: 33675566
CHFred, It looks like your original method does work well for me. However, for some strange reason it did not work on the recipient's end for a particular e-mail originating from another person. From much experimentation, I think it has to do with the formatting of the e-mail. Anyway, we've also come up with an alternative method that seems to work in all cases:
With the link in the e-mail, right-click and edit it, then place a single quote at the end of the ADDRESS entry. Click Ok to end editting of the link. Two single quotes appear at the end of the link, but the 2nd can be deleted, as desired. The link then works when sent via e-mail.
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by:CHFred
ID: 33675698
Good point.  Once it has made a link, you can edit it the way you mention and it can contain anything you like.

You can also right click to get a context menu and select the hyperlink option that should appear.  Then you can paste or type whatever you want in the Address: portion of the Hyperlink window.
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