Looking for application for listing website, application, server, client and project views
Posted on 2010-09-14
I'm looking for an appropriate IT asset mangement system (I think) for the purposes to centralising our diverse to non existant documentation procedures about our hosted websites, applications, servers, clients and projects.
I'm in charge of mainly the externally hosted HA application servers of various flavours, not an internal facing IT position.
I'm currently preparing my initial audit data into lots of boring spreadsheets like so:
List of websites + notes, relationships with projects, apps, clients, (links to wiki). Admin links, alt host headers, domain renewal, ssl
Applications with associated databases, websites, parent apps, links to wiki, components, licenses, developer links and notes, ssl
List of servers, extensible field support, links to clients, websites, apps (from server spreadsheet), technical SLAs
List of clients, financial summaries, relationships with websites, projects, pdf invoices (created externally?), account managers, client services. Import function? SLA, overdue invoice view
List of Projects, notes, associated people, parent client, link to wiki, (calander?), (SLA?)
I don't ask for much! :D The current strategy is to buy something in and customise it, rather than build a bespoke system, though I'm not convinced there is something off the shelf that can do this. Many asset management systems stress licence detection, patch management and audit automation. I don't really need this features.
Far more core is the ability to store the infomation mentioned, have a great deal of associated extensibility and customisable views to allow different people to see an overview of the data in the way most relevant to their position. (devs, project managers, client services, myself etc)
Can anyone suggest an off the shelf application that can perform these core roles? (ideally a web app as we are a .net development house).