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Looking for application for listing website, application, server, client and project views

Posted on 2010-09-14
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Last Modified: 2012-05-10
I'm looking for an appropriate IT asset mangement system (I think) for the purposes to centralising our diverse to non existant documentation procedures about our hosted websites, applications, servers, clients and projects.

I'm in charge of mainly the externally hosted HA application servers of various flavours, not an internal facing IT position.

I'm currently preparing my initial audit data into lots of boring spreadsheets like so:
======
Website View:
List of websites + notes, relationships with projects, apps, clients, (links to wiki). Admin links, alt host headers, domain renewal, ssl
======
Application View:
Applications with associated databases, websites, parent apps, links to wiki, components, licenses, developer links and notes, ssl
=======
Server View:
List of servers, extensible field support, links to clients, websites, apps (from server spreadsheet), technical SLAs
========
Client View:
List of clients, financial summaries, relationships with websites, projects, pdf invoices (created externally?), account managers, client services. Import function? SLA, overdue invoice view
========
Project View:
List of Projects, notes, associated people, parent client, link to wiki, (calander?), (SLA?)
========

I don't ask for much! :D The current strategy is to buy something in and customise it, rather than build a bespoke system, though I'm not convinced there is something off the shelf that can do this. Many asset management systems stress licence detection, patch management and audit automation. I don't really need this features.

Far more core is the ability to store the infomation mentioned, have a great deal of associated extensibility and customisable views to allow different people to see an overview of the data in the way most relevant to their position. (devs, project managers, client services, myself etc)

Can anyone suggest an off the shelf application that can perform these core roles? (ideally a web app as we are a .net development house).
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Question by:Borgs8472
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59cal earned 500 total points
ID: 33675087
Hi,

You could look at something like Microsoft Dynamics CRM which while wont cover all of these items, can be customised to deal with the requirements that you are looking for.

There is a standard SDK kit out that you can look at to see how far you can go in terms of development customisation, however you can do a look using built in customisations such as create custom entities, fields and setup relationships (1:N, N:N, N:1) between entities.

They are in the process of launching a new version at the moment, so you can signup for the hosted beta to investigate this before committing any money to this project.

http://offers.crmchoice.com/CRM2011Beta-Landing 
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by:Borgs8472
ID: 33680217
Hmm, that I could. The problem is, that principle applies to most moderately extensible CRMs out there. I was hoping there could be something that does more out of the box requiring more minor extensions to meet the requirements.

Also choosing something higher level, it makes sense for me to find out what other CRMs we're using at the company and see about extending them, rather than building one for the departement as was the plan.

So I'll explore those avenues, but I would really prefer something that does less, but does it fairly easily.
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Author Closing Comment

by:Borgs8472
ID: 33716722
I've decided nothing off the shelf will do this, other than perhaps some CRM.
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