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10 failed sbs 2003 windows updates

Posted on 2010-09-14
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Last Modified: 2012-05-10
I am unable to install the following updates on my terminal server. Although I'm not able to work on the solution right now, I'm curious on what general steps to take when this happens? I won't be able to work on this for another 6 hours.

I've tried restarting the terminal server and then try the windows updates.
I've also tried the install updates and shut down, but that failed too.

The updates instantly fail to install. It goes through the entire update list in under 20 seconds.

The updates that failed to install are the following:

Security Update for Windows Server 2003 x64 Edition...
- KB2286198,  KB980436,  KB2079403,  KB982214,  KB2115168,  KB2160329, KB2229593, KB980436, KB2286198.

Cumulative Security Update for Internet Explorer 8 for Windows Server 2003 x64 Edition
- KB2183461

What general steps should I take to figure out why these failed and how to get them to install?
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Question by:JohnnyBCJ
15 Comments
 
LVL 70

Expert Comment

by:KCTS
ID: 33672584
Is a server restart pending - if so then some updates won't install until the server has rebooted - try this first (when the users are not busy of course)
0
 

Author Comment

by:JohnnyBCJ
ID: 33672673
I already kicked everyone off and restarted the server and attempted to install the window updates. The updates failed.
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LVL 5

Expert Comment

by:AC_Nova
ID: 33673790
stop the automatic updates service
clear the c:\windows\softwaredistribution folder
restart the update service
and try windows update again.
0
 

Author Comment

by:JohnnyBCJ
ID: 33673805
That is a great idea AC_Nova. I was aware of that idea but I never thought about it.

I have another 4 hours before I can work on the problem but I'll certainly give your suggestion a try!
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Author Comment

by:JohnnyBCJ
ID: 33673917
I did what you suggested AC_Nova and the updates still failed.
0
 
LVL 7

Expert Comment

by:jesaja
ID: 33676398
can you give me some informations on how you setup the update service

are you using wsus or direct update

System is 2003 64bit right

can you post the %windir%\WindowsUpdate.log
0
 

Author Comment

by:JohnnyBCJ
ID: 33676612
It is 2003 64 bit.

I always thought it was setup for direct update. I do know WSUS is setup on the SBS tho.

The file you requested is attached.





WindowsUpdate.log
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Author Comment

by:JohnnyBCJ
ID: 33676648
Now I have 16 updates, 15 failed. Windows Malicious Software Removal Tool x64 - September 2010 worked.
0
 
LVL 47

Expert Comment

by:dstewartjr
ID: 33682414
0
 
LVL 7

Expert Comment

by:jesaja
ID: 33686305
first I would check the propose of dstewartjr

here is a Microsoft Fixup for this error but you did already with deleting the softwaredistribution folder

http://support.microsoft.com/kb/910336

the clients receive the updates from WSUS http://SBS:8530.


if this above still not fixing it the next approach is to check the wsus server
0
 

Author Comment

by:JohnnyBCJ
ID: 33782846
Sorry for letting this delay as long as it has. I just want to let you know that this isn't an abandoned question. I've been out of the office for the last 2 weeks. I will get back to this problem as soon as I get back to the office.
0
 

Author Comment

by:JohnnyBCJ
ID: 34120326
I'm sorry for not getting back to this question earlier. I finally have some time to attempt to solve this problem.

The updates that fail to install have grown to be the following:

KB2229593, KB2115168, KB982214, KB2079403, KB980436, KB2286198, KB2141007, KB2259922, KB981322, KB2121546, KB2347290, KB2158563, KB975558, KB2279986, KB979687, KB2296011, KB2345886, KB2378111, KB2387149, KB2360131, KB982132, KB2360937, KB981957
0
 

Author Comment

by:JohnnyBCJ
ID: 34120485
Server restart is not pending.

I attempted the following:
- stop the automatic updates service
- clear the c:\windows\softwaredistribution folder
- restart the update service and try windows update again.

I done what was said on http://blogs.technet.com/b/emeasetup/archive/2009/03/17/eehndlr-warning-failed-to-populate-servicestartup-entries-in-cache-error-0x80070002.aspx

I haven't had any success yet. Any other suggestions?

0
 

Accepted Solution

by:
JohnnyBCJ earned 0 total points
ID: 34120664
I used Method 2 @ http://support.microsoft.com/kb/822798 to solve my problem. All updates are now installed.
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Author Closing Comment

by:JohnnyBCJ
ID: 34153285
My Comment is what solved I did to solve my problem.
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