Solved

Exchange Offline Address Book Error

Posted on 2010-09-14
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866 Views
Last Modified: 2012-05-10
Howdy,
I am needing some assistance in troubleshooting an OAB error.  Several users have reported that Outlook (up to date 2007) gives the following error:

Exchange Offline Address Book Error
10:33:20 Synchronizer Version 12.0.6529
10:33:20 Synchronizing Mailbox 'Joe Smith'
10:33:20 Done
10:37:21 Microsoft Exchange offline address book
10:37:21         0X80080005

We are running Exchange 2007 SP3 (on 2003 64bit).  I see no related errors in the server's event logs related to OAB.  I have turned up OAB's logging, rebuilt OAB, and it did find some errors.  We resolved those issues and re-ran the process and no errors were records during the process.  I have been unable to find much on this specific error on the web.
Any ideas?

Thanks!
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Comment
Question by:aiscom
8 Comments
 
LVL 74

Expert Comment

by:Glen Knight
ID: 33672729
do you by anychace use a proxy server in internet explorer?
if so can you ensure the Exchange servers IP anddress, FQDN and NETBIOS name are in the exclusion list.
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Author Comment

by:aiscom
ID: 33673110
Thanks for the reply.  We are not using any sort of proxy server unfortunately though.
0
 
LVL 10

Expert Comment

by:dhruvarajp
ID: 33673812
0X80080005  ?
hm.. ok not found or access denied

is this the only user ?
if this is for multiple users .. make sure that the mailbox store has a default offline address book assigned in the mailbox store properties

secondly for a specific user check the msexchuseoab attribute.. if that is missing


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LVL 20

Expert Comment

by:SatyaPathak
ID: 33675587
its looks like a workstation issue.
I would suggest you to try to run in outlook on safemode and check it.
0
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Author Comment

by:aiscom
ID: 33677694
Howdy,
Multiple users (but not all) are seeing this message.  I checked the Server and the correct OAB is configured with the Mailbox Database.  I also doublechecked that the msexchuseoab is set correctly.
Thanks!
0
 
LVL 4

Expert Comment

by:Krishnamanoj83
ID: 33684446
Hi,

Error might be generated due to OST file corrupted also, please try to create new profile, or disbale cached mode and then reneabled which will download new OST, might resolve the issue

Regards,
KrishnaManoj K
Email Team
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Accepted Solution

by:
aiscom earned 0 total points
ID: 34124736
Client asked to no longer research look into so this was never resolved.
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Author Closing Comment

by:aiscom
ID: 34153370
No answer as it was requested to no longer look into.
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