Need Immed help with port problem!
Am giving Filemaker pro database training. I'm in a computer lab and none of the computers can access the database. I can remote desktop onto the server to confirm the database is working.
I suspect that this lab is on a subnet with port 5003 blocked. But I do not know what tests to quickly isolate and debug this problem.
How do I make the netstat command check port 5003?
Thanks!
I suspect that this lab is on a subnet with port 5003 blocked. But I do not know what tests to quickly isolate and debug this problem.
How do I make the netstat command check port 5003?
Thanks!
SOLUTION
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ASKER
Here's latest, ran commands:
> telnet ServerIP 5003
Hangs..
> netstat -a
Lots of stuff here are a few of the lines.
TCP 457-105-LAB3:netbios-ssn 457-105-LAB3.schools.sdist
TCP 457-105-LAB3:1156 tjnt01.schools.sdistrict.o
TCP 457-105-LAB3:1367 fmsserver.fmsuser.sdistric
TCP 457-105-LAB3:1577 www49.filemaker.com:https CLOSE_WAIT
TCP 457-105-LAB3:1589 ldsk04.fmsuser.sdistrict.o
Does this tell us anything? What should I try next to troubleshoot?
> telnet ServerIP 5003
Hangs..
> netstat -a
Lots of stuff here are a few of the lines.
TCP 457-105-LAB3:netbios-ssn 457-105-LAB3.schools.sdist
TCP 457-105-LAB3:1156 tjnt01.schools.sdistrict.o
TCP 457-105-LAB3:1367 fmsserver.fmsuser.sdistric
TCP 457-105-LAB3:1577 www49.filemaker.com:https CLOSE_WAIT
TCP 457-105-LAB3:1589 ldsk04.fmsuser.sdistrict.o
Does this tell us anything? What should I try next to troubleshoot?
ASKER
here's the latest.
W:\>telnet localhost 5003
Connecting To localhost...Could not open connection to the host, on port 5003: C
onnect failed
I'm sitting in front of live audience. How do I explain whats happening so it doesn't look like my database is down?
W:\>telnet localhost 5003
Connecting To localhost...Could not open connection to the host, on port 5003: C
onnect failed
I'm sitting in front of live audience. How do I explain whats happening so it doesn't look like my database is down?
>> telnet ServerIP 5003
where did you try this from
where did you try this from
ASKER
>ipconfig
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : sdistrict.org
IP Address. . . . . . . . . . . . : 10.193.66.107
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.193.66.11
>telnet localhost 5003
see above
> W:\>telnet 164.92.2.52 5003
black screen hangs
ASKER
The machine I'm on is the IP of the ipconfig command above.
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telnet 164.92.2.52 5003 -- Conection Failed
telnet localhost 5003 - hangs
Please help me fill in the blank here.
To my audience:
"The reason you cannot connect to filemaker server is because _______"
"The reason you cannot connect to filemaker server is because _it is not bound to the IP______"
is the service running?
Is the service UDP?
Billy
is the service running?
Is the service UDP?
Billy
ASKER
Service is running.
Service is Filemaker Pro Server TCP/UDP.
McAffee is also running and I can't turn it off, I'm not admin.
Service is Filemaker Pro Server TCP/UDP.
McAffee is also running and I can't turn it off, I'm not admin.
In Filemaker on a user machine which is supposed to access the server:
-Open remote...
-Host: fmnet:/serverIP/fmdbname.f
What happens?
-Open remote...
-Host: fmnet:/serverIP/fmdbname.f
What happens?
Well, if is TCP and you can not connect to port 5003 and you can not disable mcafee (Assuming it has firewall features), then you need to contact the admin to allow the port through.
Billy
Billy
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ASKER
Thanks all for this. You provided enough troubleshooting tips to at least explain the problem. As this was done in the midst of a live presentation, time was short and our troubleshooting detracted from our demo.
We concluded that McAffee was blocking 5003 and that no one had permissions to disable McAffee. We were able to circumvent with another laptop through wireless that wasn't constrained by McAffee.
Points will shortly be awarded to all who helped out. Again, many thanks!
We concluded that McAffee was blocking 5003 and that no one had permissions to disable McAffee. We were able to circumvent with another laptop through wireless that wasn't constrained by McAffee.
Points will shortly be awarded to all who helped out. Again, many thanks!
ASKER
Confused about how the sysytem is trying close this question. This interaction seems to be a bit different. Question was answered.
The commend that you want to use if the port is open from end to end is telnet:
Assuming this port is TCP and not UDP
telnet x.x.x.x 5003
if the port is blocked, you will not be able to connect, if the port is not listening, you should get a connection refused. If the host is on another subnet, you could check the firewalls policies/ACLs.
On the network the host is on (Host that is listening on 5003), check connectivity from another host too:
telnet x.x.x. 5003
Also, from the host that is listening on 5003,
telnet localhost 5003
telnet x.x.x. 5003
Billy