Solved

Archived PST files keep disappearning from user's Outlook

Posted on 2010-09-14
10
531 Views
Last Modified: 2012-05-10
Hi, We have a strange problem reported by several users. They keep losing connection to their PST Archived files in Outlook 2003. They dont use "Cached mode" or roaming profile. you can see file in their home drive but not visible through Outlook. Home drive is getting mapped without any problems.

Is this a known problem. We have not pushed any updates to user PCs for more than 3 months.
0
Comment
Question by:MANGO247
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 8

Accepted Solution

by:
Mkris9 earned 100 total points
ID: 33673679
try outlook.exe /cleanviews and outlook.exe /cleanprofile and check if the issue happens again. Also are they using wireless network by any chance ?
0
 

Author Comment

by:MANGO247
ID: 33680496
We have this problem with users having wireless on or off or even with users who use normal PC that doesnt have any wireless card

I have run outlook.exe /cleanviews command

Im thinking that coz home drive gets mapped through Group policy and due to "Fast logon optimization" http://support.microsoft.com/kb/q305293/ it is not mapping it by the time user opens outlook and once outlook is opened it doesnt find home drive then it decides that link is dead and doesnt bother again to try.

Would you agree?
0
 
LVL 7

Assisted Solution

by:SHIELD1
SHIELD1 earned 400 total points
ID: 33680522
That sounds about right the workaround would be to save the archives locally unless they are needed remotely.  You can launch an additional script or edit your existing logon script so that home drive is mapped FIRST before any other script commands run, therefore being available before the user can launch outlook - indeed if the user has outlook in their startup folder use group poilicy to disable startup or remove outlook from startup.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:MANGO247
ID: 33681824
Thanks. thinking loudly here, is there any way to ensure that Outlook would keep checking for pst files in h: drive. Even though it didnt find it when the PC was rebooted. i.e. to make sure that outlook doesnt decide to give up on this.

Its a major change for us to change home drive from GPO to scripts. It has started more recently so im in 2 minds as to what really went wrong

0
 
LVL 7

Assisted Solution

by:SHIELD1
SHIELD1 earned 400 total points
ID: 33682696
I googled ways to make drive mappings permanent other than manually mapping the drive and selecting make available after reboot (tick box)

http://en.wikipedia.org/wiki/Subst#Persisting_across_rebootshttp://en.wikipedia.org/wiki/Subst#Persisting_across_reboots

and maybe a registry tweak to make outlook not timeout on .pst archive file location but from what you just said it sound like the GPO drive mapping isn't running or takes longer than it used to?  Does this sound about right?

Quote "It has started more recently so im in 2 minds as to what really went wrong" so i'm inclined to think that whilst you can map drives manually it isn't addressing why GPO isn't doing its job.

Look to see whether GPO policy is being applied on the problem PCs it may be a active directory problem whereby GPO isn't being applied on the PCs and thus no mapped drives.

If it is a GPO propagation problem on the local PC you will quickly spot the errors in even log and often GPO can be forced on the client by command line and sometimes GPO problems on the client may point to DNS problems (sometimes) or just a case of GPO not being registered properly in Actiev Directory.

I would like to know if you spot GPO, DNS, or file repelication errors on the server as this may highlight a point of investigation for us.

0
 

Author Comment

by:MANGO247
ID: 33683060
Many thanks.

I will spot for any errors. Could you meanwhile give any idea of what registry changes are required to increase time out on .pst archive files. Is there any GPO setting available for this?

0
 
LVL 7

Assisted Solution

by:SHIELD1
SHIELD1 earned 400 total points
ID: 33683306
not to my knowledge but i will google it for you now
0
 
LVL 7

Assisted Solution

by:SHIELD1
SHIELD1 earned 400 total points
ID: 33684196
i've looked through a number of google results using various search strings to no avail, it doesn't sem that timeout issues when searching or connecting to archives is a great problem especially since you can always connect to the mapped drive when prompted by outlook.

Which therefore brings me back to trying to tackle the reason why GPO isn't making the grade anymore.

Let me know if you find out anything else :0
0
 

Author Closing Comment

by:MANGO247
ID: 33883345
partially resolved
0
 
LVL 7

Expert Comment

by:SHIELD1
ID: 33892726
sorry  we were unable to resolve this for you
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question