Solved

RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 emails being received in Outlook

Posted on 2010-09-14
7
1,170 Views
Last Modified: 2012-05-10
I have a user that receive corporate email within Outlook 2003.  The employee is consistently receiving RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2 messages in the Outlook inbox.  My organization supports BES for Exchange services; however, this user is not configured with a BES account.  The user has stated they do not own a BB device, nor do they have the BB Desktop Manager installed on their workstation.  Could someone explain to me why this user would suddenly start to receive these messages, and what are the steps to resolve this issue.
0
Comment
Question by:jahhan
7 Comments
 
LVL 8

Accepted Solution

by:
Mkris9 earned 500 total points
Comment Utility
You normally recieve these messages if either

1. the user has / had a blackberry.
2. blackberry desktop redirector was previously installed under the user's account.
3. else if one of teh user is trying to activate 'a' blackberry with this users detials though this is highly unlikely.

as far as i know, the issue should be due to 1. or 2. but as you say, user doesn't have a blackberry (did user had one before ? ) and neither did he/she have blackberry desktop manager installed (was it installed before and a component still remains ? ) .
0
 

Author Comment

by:jahhan
Comment Utility
According to the user they never owned a BB device, and they never installed the desktop manager on their desktop.  This week they all of a sudden started receiving these messages.
0
 
LVL 28

Expert Comment

by:sunnyc7
Comment Utility
can you open the message in Outlook with
RIM_bca28a80-e9c0-11d1-87fe-00600811c6a2

Go to view > options

copy paste the contents of the header

Check Message-ID: after @sign
Check the IP address

Verify if the user is getting a spoofed message.
0
Want to promote your upcoming event?

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

 

Author Comment

by:jahhan
Comment Utility
The Message-ID field (after @ sign ) reads @smtp.eu.blackberry.net

The original sender field reads network@etp2116.etp.eu.blackberry.net
The original IP address reads 93.186.17.11
0
 
LVL 28

Expert Comment

by:sunnyc7
Comment Utility
Are you guys in UK ?
This is RIM IP block in Europe

http://www.maxmind.com/app/locate_demo_ip?ips=93.186.17.11

Was there anything else in the email / link / virus / any other payload.
0
 
LVL 31

Expert Comment

by:MegaNuk3
Comment Utility
The other thing to think of is if another user has a rule to forward all their incoming mail to this user or a forward on their mailbox... Then if a blackberry is trying to activate on the 1st mailbox all the activation messages will end up in the 2nd mailbox...
0
 

Author Comment

by:jahhan
Comment Utility
the user with the issue is in Europe.  I'm reviewing the internet header and there is nothing to indicate spam.  I was thinking the issue was related to an exchange rule created by another mailbox owner, but the internet header would have indicated the original mailbox.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now