Solved

Outlook only accepts IP configurations

Posted on 2010-09-14
6
208 Views
Last Modified: 2012-05-10
Greetings,

All of a sudden I have stopped receiving emails on my outlook. I pinged my mailserver  and I could get a response back. Decided to run a nslookup and inserted the pertinent IP's on the email configuration page of Outlook. Ever since, it only accepts emails if I use the Ip and not the fqdn, can somebody help me figure out why is that so? I am not a dns expert!!!!

Rgs
0
Comment
Question by:kemitHamite
  • 3
  • 2
6 Comments
 
LVL 6

Expert Comment

by:collins23
ID: 33673773
try restarting the DNS client service on the outlook computer

can you ping by name ?
0
 
LVL 1

Author Comment

by:kemitHamite
ID: 33673838
Yes I have restarted the computer several times, aside from that, the problem resides within a domain and it happens with every client. I am behind an ISA Server, acting as a web proxy too. Yes, I can ping by name.
0
 
LVL 6

Expert Comment

by:collins23
ID: 33673890
so your setup is like this


outlook -> ISA -> Exchange ?

is outlook configured using pop3 ?
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 
LVL 1

Author Comment

by:kemitHamite
ID: 33673948
No, I am not using Exchange. I am using a 'normal' webmail. Yes, outlook is configured using pop3
0
 
LVL 23

Accepted Solution

by:
Suliman Abu Kharroub earned 125 total points
ID: 33676332
seems that you have a DNS zone (domain.com) in your internal DNS, while your email is somthing@domain.com.

if this is a case then you have to create an A record in that dns zone ( your pop server name (lets say "pop")) and points it to the server ip address.

what nslookup return when you use if from internal:

please post the seresults :

nslookup pop_server Internal_DNS_IP

nslookup pop_server IPS_DNS_Server
0
 
LVL 1

Author Comment

by:kemitHamite
ID: 33680576
Hi Suimanw,

I really thank you for enlightening my mind. I was missing an A record for some reason, I only had a MX record and the A record for the webmail. One last thing, the IP address keeps changing every once in a while, is there anyway for me to avoid having to update the records manually?

Kind regards
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Resolve DNS query failed errors for Exchange
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now