Solved

Outlook only accepts IP configurations

Posted on 2010-09-14
6
214 Views
Last Modified: 2012-05-10
Greetings,

All of a sudden I have stopped receiving emails on my outlook. I pinged my mailserver  and I could get a response back. Decided to run a nslookup and inserted the pertinent IP's on the email configuration page of Outlook. Ever since, it only accepts emails if I use the Ip and not the fqdn, can somebody help me figure out why is that so? I am not a dns expert!!!!

Rgs
0
Comment
Question by:kemitHamite
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 6

Expert Comment

by:collins23
ID: 33673773
try restarting the DNS client service on the outlook computer

can you ping by name ?
0
 
LVL 1

Author Comment

by:kemitHamite
ID: 33673838
Yes I have restarted the computer several times, aside from that, the problem resides within a domain and it happens with every client. I am behind an ISA Server, acting as a web proxy too. Yes, I can ping by name.
0
 
LVL 6

Expert Comment

by:collins23
ID: 33673890
so your setup is like this


outlook -> ISA -> Exchange ?

is outlook configured using pop3 ?
0
Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

 
LVL 1

Author Comment

by:kemitHamite
ID: 33673948
No, I am not using Exchange. I am using a 'normal' webmail. Yes, outlook is configured using pop3
0
 
LVL 23

Accepted Solution

by:
Suliman Abu Kharroub earned 125 total points
ID: 33676332
seems that you have a DNS zone (domain.com) in your internal DNS, while your email is somthing@domain.com.

if this is a case then you have to create an A record in that dns zone ( your pop server name (lets say "pop")) and points it to the server ip address.

what nslookup return when you use if from internal:

please post the seresults :

nslookup pop_server Internal_DNS_IP

nslookup pop_server IPS_DNS_Server
0
 
LVL 1

Author Comment

by:kemitHamite
ID: 33680576
Hi Suimanw,

I really thank you for enlightening my mind. I was missing an A record for some reason, I only had a MX record and the A record for the webmail. One last thing, the IP address keeps changing every once in a while, is there anyway for me to avoid having to update the records manually?

Kind regards
0

Featured Post

Comparison of Amazon Drive, Google Drive, OneDrive

What is Best for Backup: Amazon Drive, Google Drive or MS OneDrive? In this free whitepaper we look at their performance, pricing, and platform availability to help you decide which cloud drive is right for your situation. Download and read the results of our testing for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question