Office Communicator breaks the dialer in Outlook 2010
Posted on 2010-09-14
Our current phone environment is setup with sip phones that register to a hosted PBX provider. The clients have Office Communicator set up for IM and presence but not for voice. I need assistance with to seperate issues:
1st I would like to see if it is possible to configure OCS to work with a hosted PBX solution to make calls. I spoke with the provider's support people and they've never seen it done but they didn't say it wasn't possible. One thing he did mention is that OCS may not be able to complete a registration to the network because there is no place in OCS to enter the needed account info and SIP passwords to register the users. I am also unfamiliar with OCS at the moment so I don't really know if it can be configured to route calles to a hosted environment at all.
2nd The Hosted PBX provider has an Outlook TAPI plugin which enables phone dialing from Outlook 2010. It works beatifully if Outlook is the only thing running. If Communicator is running at the same time it intercepts this function and I get a Communicator warning saying that the feature is not enabled and that the call cannot be completed. This is because I dont have Enterprise Voice enabled for any af the users. Is there any way to just let Outlook make calls while Communicator is running? I obviously don't want Communicator making any calls on behalf of Outlook if the OCS server is not properly setup for that.