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Office Communicator breaks the dialer in Outlook 2010

Posted on 2010-09-14
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Last Modified: 2013-11-29
Our current phone environment is setup with sip phones that register to a hosted PBX provider. The clients have Office Communicator set up for IM and presence but not for voice.  I need assistance with to seperate issues:

1st I would like to see if it is possible to configure OCS to work with a hosted PBX solution to make calls.  I spoke with the provider's support people and they've never seen it done but they didn't say it wasn't possible.  One thing he did mention is that OCS may not be able to complete a registration to the network because there is no place in OCS to enter the needed account info and SIP passwords to register the users. I am also unfamiliar with OCS at the moment so I don't really know if it can be configured to route calles to a hosted environment at all.

2nd The Hosted PBX provider has an Outlook TAPI plugin which enables phone dialing from Outlook 2010. It works beatifully if Outlook is the only thing running.  If Communicator is running at the same time it intercepts this function and I get a Communicator warning saying that the feature is not enabled and that the call cannot be completed.  This is because I dont have Enterprise Voice enabled for any af the users.  Is there any way to just let Outlook make calls while Communicator is running?  I obviously don't want Communicator making any calls on behalf of Outlook if the OCS server is not properly setup for that.
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Question by:Modog70
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Author Comment

by:Modog70
ID: 33674942
I just wanted to mention that Exchange 2007 is also hosted.  The server I do have is the OCS2007 server.
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Author Comment

by:Modog70
ID: 33676627
What i need help with after doing some research is setting up RCC in OCS2007 to work properly with a hosted PBX environment.
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Author Comment

by:Modog70
ID: 33678329
OK I've abandoned wanting to enable either RCC or EV at this point since I dont have the necessary HW or SW at this time.  I found a description of my problem here with the TAPI client but apparently there is no fix for Outlook 2010.

http://support.microsoft.com/kb/959625/
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Accepted Solution

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Modog70 earned 0 total points
ID: 33682277
Ok I fixed it by including the TAPI override subkey in the registry for Outlook.  Dialer is working now.
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Author Closing Comment

by:Modog70
ID: 33682288
I was able to resolve myself.
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