TrinitySEM
asked on
Reset Router Each Morning
I have a Vista Ultimate machine that was previously on a SBS 2003 server. It was serving as the DHCP server and now the wired Xincom XC-DPG502 router has been set to act in this capacity.
I'm utilzing the user/profile on Vista that was connecting to the server because it would take a huge effort to create a new user and configure it.
The problem is that each morning when I come into the building and start my desktop machine I have to reset the router before I can connect to the internet. Prior to shutting down the SBS server, we had no such problem. I thought that IP lease time was the culprit so I set it to 48 hours (2880 min.) and no luck. Plus, not sure why the router would need to be reset every time a lease was up anyway.
Anyone have any ideas on how to resolve?
I'm utilzing the user/profile on Vista that was connecting to the server because it would take a huge effort to create a new user and configure it.
The problem is that each morning when I come into the building and start my desktop machine I have to reset the router before I can connect to the internet. Prior to shutting down the SBS server, we had no such problem. I thought that IP lease time was the culprit so I set it to 48 hours (2880 min.) and no luck. Plus, not sure why the router would need to be reset every time a lease was up anyway.
Anyone have any ideas on how to resolve?
ASKER
Thanks for your response.
No, I'm unable to access the router without resetting it.
It's the only PC but I do have a wired printer and Vonage device.
I've attached a screenshot of the ipconfig /all
Part of me thinks it's the PC because on a rare occasion I need to use a VPN proxy (HideMyAss VPN) and when I stop using it, the IP isn't reset. I have to restart the router then too.
ipconfig.jpg
No, I'm unable to access the router without resetting it.
It's the only PC but I do have a wired printer and Vonage device.
I've attached a screenshot of the ipconfig /all
Part of me thinks it's the PC because on a rare occasion I need to use a VPN proxy (HideMyAss VPN) and when I stop using it, the IP isn't reset. I have to restart the router then too.
ipconfig.jpg
So you need to ensure that your PC still has a valid IP address when it comes up. If there is another PC on the network try that machine to see if it is experiencing the same issue (try to narrow down to what device is having the issue).
Can you ping the default gateway when this occurs? Is the default gateway the router, or do you have another hop in the middle? Can you connect to the router and look at the DHCP details? Maybe there is something there causing the issue. Is there an ACL that restricts certain IP addresses from browsing the web and you are in that range and upon reboot you get an IP that is allowed?
There are quite a few potential causes but narrowing it to tthe device causing the issue would help to continue down the correct path.
Can you ping the default gateway when this occurs? Is the default gateway the router, or do you have another hop in the middle? Can you connect to the router and look at the DHCP details? Maybe there is something there causing the issue. Is there an ACL that restricts certain IP addresses from browsing the web and you are in that range and upon reboot you get an IP that is allowed?
There are quite a few potential causes but narrowing it to tthe device causing the issue would help to continue down the correct path.
ASKER
I don't have another machine at this time. Currently the configuration is desktop, vonage device, and printer are wired to a switch, the switch is wired to the router, the router to the outside (cable/internet).
The two occasions when this occurs is when I shut my desktop down for the night or when I use the VPN proxy on the desktop. When I shut down, the next morning I need to reset. When I use the VPN I need to reset the moment I disable the VPN proxy.
xincom-lan-dhcp.jpg
The two occasions when this occurs is when I shut my desktop down for the night or when I use the VPN proxy on the desktop. When I shut down, the next morning I need to reset. When I use the VPN I need to reset the moment I disable the VPN proxy.
xincom-lan-dhcp.jpg
You want to do the ipconfig /all when you first come in and can't access the Internet.
And compare that to what you have posted.
Or connect to the VPN proxy then do the ipconfig /all (basically do a capture when it is not working).
Just as a question, would it help if you issued
ipconfig /release
ipconfig /renew
just to trigger a new dhcp request.
The other thing, is this DSL line continuously connected through the router?
In many cases these lines get a new IP address, so, if you do not force the router to "reattach" to the new IP that might as well cause issues - still would not explain the VPN issue though ...
ipconfig /release
ipconfig /renew
just to trigger a new dhcp request.
The other thing, is this DSL line continuously connected through the router?
In many cases these lines get a new IP address, so, if you do not force the router to "reattach" to the new IP that might as well cause issues - still would not explain the VPN issue though ...
ASKER
Thanks to you both for your input.
OK, I connected and then disconnected from VPN. Again, had to reset the router and "Diagnose and repair" to get a new IP and reconnect to internet.
Chrome throws this error when attempting to connect during this period: Error 105 (net::ERR_NAME_NOT_RESOLVE D): The server could not be found
Attached is the ipconfig /all after closing the vpn connection:
ipconfig-after-vpn.jpg
OK, I connected and then disconnected from VPN. Again, had to reset the router and "Diagnose and repair" to get a new IP and reconnect to internet.
Chrome throws this error when attempting to connect during this period: Error 105 (net::ERR_NAME_NOT_RESOLVE
Attached is the ipconfig /all after closing the vpn connection:
ipconfig-after-vpn.jpg
ASKER
It's a Comcast cable connection with static IP.
The router is unable to be accessed at the point that the issue occurs.
The router is unable to be accessed at the point that the issue occurs.
Just curious does the phone also go down (or the vonage device)?
ASKER
Hmm. I'm less in tune with the phone but yes, it does seem to be down when I come in in the morning.
When I do the VPN Proxy test however, it does not. Only the computer.
When I attempt ipconfig /release I receive "The requested operation requires elevation" though the user is an admin.
When I attempt ipconfig /renew I recieve "No operation can be performed on Local Area Connection 3 while it has its media disconnected.
An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out.
If I attempt to access the router I receive an error "This webpage is not available" Error 109 (net::ERR_ADDRESS_UNREACHA BLE): Unknown error.
When I check the http header I get "NS_ERROR_CONNECTION_REFUS ED".
Odd, the Vonage device still runs though it's behind the router.
Diagnose & Repair seems to solve it with the vpn proxy but doesn't when I come in in the morning.
Is my system looking for the SBS server?
When I do the VPN Proxy test however, it does not. Only the computer.
When I attempt ipconfig /release I receive "The requested operation requires elevation" though the user is an admin.
When I attempt ipconfig /renew I recieve "No operation can be performed on Local Area Connection 3 while it has its media disconnected.
An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server. Request has timed out.
If I attempt to access the router I receive an error "This webpage is not available" Error 109 (net::ERR_ADDRESS_UNREACHA
When I check the http header I get "NS_ERROR_CONNECTION_REFUS
Odd, the Vonage device still runs though it's behind the router.
Diagnose & Repair seems to solve it with the vpn proxy but doesn't when I come in in the morning.
Is my system looking for the SBS server?
Right click network icon on your desktop then properties then right click the connection you use then properties then highlite internet protocol(tcp/ip) then click properties then click advanced button then click wins tab make sure LMHOSTS lookup is checked.Under
NetBIOS setting make sure default is selected.
NetBIOS setting make sure default is selected.
ASKER
Both options were previously enabled.
To confirm, I just disconnected from the VPN and "Diagnose & Repair" did not work. I had to reset the router then diag. & repair worked.
The vonage device did not stop functioning.
To confirm, I just disconnected from the VPN and "Diagnose & Repair" did not work. I had to reset the router then diag. & repair worked.
The vonage device did not stop functioning.
Next time it happens issue the commands:
ipconfig /release
wait 10 seconds
ipconfig /renew
wait 10 seconds
ipconfig /all
look to see if you have a default gateway
ipconfig /release
wait 10 seconds
ipconfig /renew
wait 10 seconds
ipconfig /all
look to see if you have a default gateway
ASKER
I came in this morning and the desktop and the Vonage device weren't connected to internet.
I ran ipconfig /release but again receive the error message above "The requested operation requires elevation".
I next ran ipconfig /renew and received the message "No oepration can be performed on Local Area Connection 3 while it has its media disconnected.
Next I ran ipconfig /all and the result is the attached image:
ipconfig-startup.jpg
I ran ipconfig /release but again receive the error message above "The requested operation requires elevation".
I next ran ipconfig /renew and received the message "No oepration can be performed on Local Area Connection 3 while it has its media disconnected.
Next I ran ipconfig /all and the result is the attached image:
ipconfig-startup.jpg
You need to run ipconfig /release as admin.
You may also want to try unplugging the LAN cable wait 10 seconds and then re-plug in.
It seems that your PC is having an issue with DHCP. I'm not sure if the router is the problem or your PC.
You may also want to try unplugging the LAN cable wait 10 seconds and then re-plug in.
It seems that your PC is having an issue with DHCP. I'm not sure if the router is the problem or your PC.
Because both the Vonage device and the router are having the issue, it seems to point to the router as being the issue.
Click start then run type services.msc then scroll to dhcp client then on general tab stop and restart service also make sure startup type is set to automatic.
I don't know wich firmware your router is but you may want to update it here is download page you want the one dated 10/2/2007
http://www.xincom.com/support/products/tws502.php
Lots of fixes in it.
I don't know wich firmware your router is but you may want to update it here is download page you want the one dated 10/2/2007
http://www.xincom.com/support/products/tws502.php
Lots of fixes in it.
Do you have the latest version of firmware on the router? It appears that there were DHCP issues in older versions and it wass corrected in the 2.2 rel 0A firmware release.
ASKER
Yes, I updated it a few days ago though I think I had that version previously. There doesn't seem to be any location on the interface to determine current firmware level.
ASKER
OK, I was all ready to ipconfig as admin this morning and the desktop and Vonage device connected without issue. Very strange. So I'm perplexed.
I do know that the IP lease is set to 48 hours. I'll see what happens tomorrow morning and report back then.
Thanks.
I do know that the IP lease is set to 48 hours. I'll see what happens tomorrow morning and report back then.
Thanks.
ASKER
Today I came in and verified that the Vonage device was connected to the internet (got dial tone). However, the desktop, as usual, could not connect. I ran through the ipconfig /all, /release, and /renew with pauses between and have attached the screenshots below.
To connect the system to the internet I had to reset the router.
The Vonage device seems to have fewer issues with the router than the desktop so this is making me lean towards the desktop having some issue.
Thoughts?
ipconfig-2-first-am.jpg
ipconfig-2-release.jpg
ipconfig-2-renew.jpg
To connect the system to the internet I had to reset the router.
The Vonage device seems to have fewer issues with the router than the desktop so this is making me lean towards the desktop having some issue.
Thoughts?
ipconfig-2-first-am.jpg
ipconfig-2-release.jpg
ipconfig-2-renew.jpg
Next time do a ipconfig /all after you do the /renew.
You want to look at the setting for the adapter with the name:
"Ethernet adapter Local Area Connection:
If there is no information for that adapter try entering:
ipconfig /renew "Ethernet adapter Local Area Connection"
and see if that helps. There seems to be an issue with either the DHCP client on your PC or the DHCP server on your router.
You want to look at the setting for the adapter with the name:
"Ethernet adapter Local Area Connection:
If there is no information for that adapter try entering:
ipconfig /renew "Ethernet adapter Local Area Connection"
and see if that helps. There seems to be an issue with either the DHCP client on your PC or the DHCP server on your router.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I reset the router, reconfigured it, and haven't had an issue since. Thanks for the solution.
Thanks everyone for your help.
Thanks everyone for your help.
Is your PC the only PC using the Xincom?
What does the output from ipconfig /all show?