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Delayed e-mail, Exchange 2010 Outlook 2003

Hello,

I have a few users that are experiencing delays in sending their e-mail to one user in particular. In one user's sent e-mail box, the time sent is 9:52 AM. However, the time received for the person receiving the mail was 10:15 AM. The delivery report confirms the latter time (10:15) as the time it was delievered / received. Our environment is Exchange 2010 and the users in question are all using Outlook 2003. I'm at a loss on where to really begin with this besides the message tracking. No other users are really having any issues, except mail sent to this one in particular (and sometimes mail sent from him to others).

Thanks for the help in advance.
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alexianit
Asked:
alexianit
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1 Solution
 
smartsidCommented:
Are sender and receiver belongs to same Exchange organization or is it Internet mail?
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alexianitAuthor Commented:
Sender and receiver are in the same organization (domain).
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smartsidCommented:
Can you try message tracking for a particular mail and see where exactly delay is happening. Try it more than once to ensure same pattern.
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alexianitAuthor Commented:
Hey Smartsid,

I looked at both messages, through message tracker, which gives me the same information for the delivery report. It was delivered / received at 10:15 AM for both e-mails. In the user's sent box they were sent at 9:52 and 9:59 AM.

Is there another utility besides Message tracker that I can use?
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Sudeep SharmaTechnical DesignerCommented:
What about the internet headers of the email which was received with delay?

You could check that as well.

Sudeep
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alexianitAuthor Commented:
Hey Ssharma, thanks for the input. How do I go about checking that exactly? I apologize for my ignorance.
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smartsidCommented:
It would help If you can paste the message headers ( assuming you do not consider that as confidential :) )
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smartsidCommented:
You can view the message headers using below procedure.

1. In outlook, right click on the message and select message options

2. In message options window, you can see internet header at bottom
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alexianitAuthor Commented:
The message header (as I see it, correct me if I'm looking at the wrong place) shows the following:

From: User 1
To: User 2
CC:
Subject: XLS Document

And off to the right is: Sent: Fri 9/3/2010 9:53 AM

Is that what you need? I could snap a screenshot but it's easier this way if that's all the information it shows, unless I'm looking incorrectly.
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smartsidCommented:
Hi alexianit:,

You are looking at wrong place. Please follow the below link

http://www.electrictoolbox.com/view-email-message-headers-outlook-2007/
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alexianitAuthor Commented:
Ahh, I have Outlook 2010, no wonder -- sorry for the confusion. :) Found it, and there's nothing listed there at all. Is there any other way to pull up the header, or should it be blank? It's a message being sent within the same domain.

Thanks for all the help / patience too.
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smartsidCommented:
alexianit

If sender and receiver belongs to same server, blank message headers are expected.

Is there anything wrong with accessing AD account (Delay ) of the user in question or his mailbox size ?

First Check for the mailbox size, it should not be on edge of the assigned quota. If it is ok, we should try sending few test mails to ensure that delay is persistent.

at last we should try disconnect the mail box from AD account and connect it back. and test it again.
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alexianitAuthor Commented:
Hi Smart,

Sorry Im' responding a few days later here. No there is no delay in accessing AD that I'm aware of. The mailbox doesn't have a quota set to restrict messages coming or going out, but there are warnings issued to users over 500 MB.

I can try to disconnect it and reconnect it, but it's somewhat intermittent so I'm not sure if it will help. What I will try to do is schedule a time to monitor the activity first hand and make sure it's not user error. I'll keep you posted though, and thanks for the help!!
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alexianitAuthor Commented:
This problem was likely caused by outlook working in an offline state by the multiple users. When they 'connected' back to Exchange, the mail sent, causing the perceived delay. Thank you for your help everyone!
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