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Delayed e-mail, Exchange 2010 Outlook 2003

Posted on 2010-09-14
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Last Modified: 2012-06-27
Hello,

I have a few users that are experiencing delays in sending their e-mail to one user in particular. In one user's sent e-mail box, the time sent is 9:52 AM. However, the time received for the person receiving the mail was 10:15 AM. The delivery report confirms the latter time (10:15) as the time it was delievered / received. Our environment is Exchange 2010 and the users in question are all using Outlook 2003. I'm at a loss on where to really begin with this besides the message tracking. No other users are really having any issues, except mail sent to this one in particular (and sometimes mail sent from him to others).

Thanks for the help in advance.
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Question by:alexianit
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LVL 5

Expert Comment

by:smartsid
ID: 33675815
Are sender and receiver belongs to same Exchange organization or is it Internet mail?
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Author Comment

by:alexianit
ID: 33676004
Sender and receiver are in the same organization (domain).
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Expert Comment

by:smartsid
ID: 33676067
Can you try message tracking for a particular mail and see where exactly delay is happening. Try it more than once to ensure same pattern.
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Author Comment

by:alexianit
ID: 33676473
Hey Smartsid,

I looked at both messages, through message tracker, which gives me the same information for the delivery report. It was delivered / received at 10:15 AM for both e-mails. In the user's sent box they were sent at 9:52 and 9:59 AM.

Is there another utility besides Message tracker that I can use?
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Expert Comment

by:Sudeep Sharma
ID: 33677431
What about the internet headers of the email which was received with delay?

You could check that as well.

Sudeep
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Author Comment

by:alexianit
ID: 33682530
Hey Ssharma, thanks for the input. How do I go about checking that exactly? I apologize for my ignorance.
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Expert Comment

by:smartsid
ID: 33683042
It would help If you can paste the message headers ( assuming you do not consider that as confidential :) )
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Expert Comment

by:smartsid
ID: 33683083
You can view the message headers using below procedure.

1. In outlook, right click on the message and select message options

2. In message options window, you can see internet header at bottom
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Author Comment

by:alexianit
ID: 33683460
The message header (as I see it, correct me if I'm looking at the wrong place) shows the following:

From: User 1
To: User 2
CC:
Subject: XLS Document

And off to the right is: Sent: Fri 9/3/2010 9:53 AM

Is that what you need? I could snap a screenshot but it's easier this way if that's all the information it shows, unless I'm looking incorrectly.
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Expert Comment

by:smartsid
ID: 33683551
Hi alexianit:,

You are looking at wrong place. Please follow the below link

http://www.electrictoolbox.com/view-email-message-headers-outlook-2007/
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Author Comment

by:alexianit
ID: 33684951
Ahh, I have Outlook 2010, no wonder -- sorry for the confusion. :) Found it, and there's nothing listed there at all. Is there any other way to pull up the header, or should it be blank? It's a message being sent within the same domain.

Thanks for all the help / patience too.
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Expert Comment

by:smartsid
ID: 33685289
alexianit

If sender and receiver belongs to same server, blank message headers are expected.

Is there anything wrong with accessing AD account (Delay ) of the user in question or his mailbox size ?

First Check for the mailbox size, it should not be on edge of the assigned quota. If it is ok, we should try sending few test mails to ensure that delay is persistent.

at last we should try disconnect the mail box from AD account and connect it back. and test it again.
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Author Comment

by:alexianit
ID: 33718447
Hi Smart,

Sorry Im' responding a few days later here. No there is no delay in accessing AD that I'm aware of. The mailbox doesn't have a quota set to restrict messages coming or going out, but there are warnings issued to users over 500 MB.

I can try to disconnect it and reconnect it, but it's somewhat intermittent so I'm not sure if it will help. What I will try to do is schedule a time to monitor the activity first hand and make sure it's not user error. I'll keep you posted though, and thanks for the help!!
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Accepted Solution

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alexianit earned 0 total points
ID: 33844886
This problem was likely caused by outlook working in an offline state by the multiple users. When they 'connected' back to Exchange, the mail sent, causing the perceived delay. Thank you for your help everyone!
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