Solved

Outlook 07 opening wrong new message template

Posted on 2010-09-14
8
248 Views
Last Modified: 2012-05-10
When I hit Ctrl-N, a new blank message appears for "account 1" with a simple template I created years ago.   I choose "account 2" from the Account drop down list.  A template opens.    However, the formatting is slightly different than if I go directly to the template directory and open it from there.  Small but tedious difference.  There is only one email template in the Template folder--that I just created for account 2.   There is no template account 1.  

When I search for *.oft, I find nothing even though I there is an account2.oft file in
C:\Documents and Settings\Jim\Application Data\Microsoft\Templates

Is there another place Outlook maybe storing templates?   And how do I make those the defaults?


Thanks for any ideas.

0
Comment
Question by:JEJohnson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
8 Comments
 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 500 total points
ID: 33680405
Hi, JEJohnson.

Unless you specifically placed the template somewhere else, then that's the only place Outlooks stores them.  Some of the folders in that path are hidden.  Have you configured Windows to display hidden files/folders?

I'm not clear on what you want to set as the default.  If you're asking to set one template as the default for account 1 and a different one for account 2, then that's not possible.  Outlook defines a single global default form for messages.  There isn't any provision for doing that on a per account basis.
0
 

Author Comment

by:JEJohnson
ID: 33681626
thanks BDF--getting closer.
To clarifiy, Account1 is the default and that's fine.  The tedious problem is when I switch to my business (non-default)  account using Account dropdown, the starting point for the message is about 5 lines too low.  ie, it's not at the top of the message.  The signature for that account does appear as desired.  So I manually move cursor to top of message.

Perhaps there is stationery formatting step?  Thanks again.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 33686143
Let me make sure I understand.  You're saying that you

1.  Create a new message
2.  Change the account that the message is to be sent through
3.  The starting point of the messages changes by dropping down several lines

Is that right?
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:JEJohnson
ID: 33691299
BDF-
yes. thanks.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 33696396
The only explanation I can think of is that a signature, and empty one, is being added.  Does the account you're switching to have a signature set to be used?
0
 

Author Comment

by:JEJohnson
ID: 33700460
bdf--
Thanks for hanging in there.  This will be the toughest 500 pts you ever earned :)
I think I understand your question but don't know how to check?  Can you point me in right direction?

If it helps, I see only 2 signatures available.  I just now deleted the offending one and created a replacement, being sure it didn't contain too many lines above 1st signature line.  But still it opens with too many lines above.  ??
0
 
LVL 76

Expert Comment

by:David Lee
ID: 33700513
No problem.

Click Tools > Options > Mail Format > Signatures.  Click the "E-mail account" pulldown and select the second account.  Is a signature defined in the "New messages" pulldown?
0
 

Accepted Solution

by:
JEJohnson earned 0 total points
ID: 33703166
yes.  and perhaps you've solved the problem.
I finally was alert enough to go ahead and sent the message to myself.  and in fact the extra lines I was worried about do not appear in the received version.

So I declare problem solved.  Thanks.  points on the way.

0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Read this checklist to learn more about the 15 things you should never include in an email signature.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question