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Outlook 07 opening wrong new message template

Posted on 2010-09-14
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Last Modified: 2012-05-10
When I hit Ctrl-N, a new blank message appears for "account 1" with a simple template I created years ago.   I choose "account 2" from the Account drop down list.  A template opens.    However, the formatting is slightly different than if I go directly to the template directory and open it from there.  Small but tedious difference.  There is only one email template in the Template folder--that I just created for account 2.   There is no template account 1.  

When I search for *.oft, I find nothing even though I there is an account2.oft file in
C:\Documents and Settings\Jim\Application Data\Microsoft\Templates

Is there another place Outlook maybe storing templates?   And how do I make those the defaults?


Thanks for any ideas.

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Question by:JEJohnson
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Assisted Solution

by:David Lee
David Lee earned 500 total points
ID: 33680405
Hi, JEJohnson.

Unless you specifically placed the template somewhere else, then that's the only place Outlooks stores them.  Some of the folders in that path are hidden.  Have you configured Windows to display hidden files/folders?

I'm not clear on what you want to set as the default.  If you're asking to set one template as the default for account 1 and a different one for account 2, then that's not possible.  Outlook defines a single global default form for messages.  There isn't any provision for doing that on a per account basis.
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Author Comment

by:JEJohnson
ID: 33681626
thanks BDF--getting closer.
To clarifiy, Account1 is the default and that's fine.  The tedious problem is when I switch to my business (non-default)  account using Account dropdown, the starting point for the message is about 5 lines too low.  ie, it's not at the top of the message.  The signature for that account does appear as desired.  So I manually move cursor to top of message.

Perhaps there is stationery formatting step?  Thanks again.
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LVL 76

Expert Comment

by:David Lee
ID: 33686143
Let me make sure I understand.  You're saying that you

1.  Create a new message
2.  Change the account that the message is to be sent through
3.  The starting point of the messages changes by dropping down several lines

Is that right?
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Author Comment

by:JEJohnson
ID: 33691299
BDF-
yes. thanks.
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LVL 76

Expert Comment

by:David Lee
ID: 33696396
The only explanation I can think of is that a signature, and empty one, is being added.  Does the account you're switching to have a signature set to be used?
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Author Comment

by:JEJohnson
ID: 33700460
bdf--
Thanks for hanging in there.  This will be the toughest 500 pts you ever earned :)
I think I understand your question but don't know how to check?  Can you point me in right direction?

If it helps, I see only 2 signatures available.  I just now deleted the offending one and created a replacement, being sure it didn't contain too many lines above 1st signature line.  But still it opens with too many lines above.  ??
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LVL 76

Expert Comment

by:David Lee
ID: 33700513
No problem.

Click Tools > Options > Mail Format > Signatures.  Click the "E-mail account" pulldown and select the second account.  Is a signature defined in the "New messages" pulldown?
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Accepted Solution

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JEJohnson earned 0 total points
ID: 33703166
yes.  and perhaps you've solved the problem.
I finally was alert enough to go ahead and sent the message to myself.  and in fact the extra lines I was worried about do not appear in the received version.

So I declare problem solved.  Thanks.  points on the way.

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