Solved

WINDOWS 7 Crashing frequently

Posted on 2010-09-14
6
510 Views
Last Modified: 2012-06-27
I have installed two factory configured Dell Optiplex 980’s which keep crashing..
Both have Avira Antivirus, Office 2007 Skype etc. (Disabled Defender as compatibility issues with Avira)

I decided after the users reported so many crashes and nothing found in the system logs to completely wipe and re-install with 7 Ultimate.

The crashing is still occurring....

Again I have checked through the event log with the following Errors –

I.      Controller error on Device harddisk5
II.      NVIDIA Graphics Card – Display Driver service has reported an invalid current state
III.      Application Hang on Microsoft Access

Both machines are on a domain

They both use a Access Database through a front end GUI which the used on their XP platform so I tried running in compatibility mode to XP Pro SP2 but still crashing.

The database is shared on the server – could this be a read/write issue or possibly a timing issue with both clients accessing the data at the same time?
Or the access database having leaky code that eats away at the RAM until crash....?

Any help is much appreciated
0
Comment
Question by:FlyingFortress
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 2

Expert Comment

by:FrankvanRensburg
ID: 33677457
Hey Mate

There is definitely a Hardware problem on your machine. My first impression would be Motherboard problem because it is reporting Hard disk errors and also Graphics.
can you check to see what harddrive5 is in disk manager, because if it is a Hard Drive then you might have a faulty hard drive. Have you run a diagnostics test on your hard drive?  

0
 
LVL 1

Author Comment

by:FlyingFortress
ID: 33677565
Hi,

Oddly I cannot see anyhting called Hardrive5 in disk manager.
There is one 300 GB disk that has a 3 partitions (OEM,REOVERY,C:)

I just took a look in the device manager and found some issues with PCI Simple communications driver.... (Pic attached)

I might pop onto the Dell site and see what drivers there are


Capture.PNG
0
 
LVL 2

Accepted Solution

by:
FrankvanRensburg earned 500 total points
ID: 33677628
You might as well check all you driver and firmware while you at it. That way you know that you have covered software issuses.
It is strange that it is reporting error on harddisk5
Do you have SD card reader installed? Let me know how the driver update goes
0
Webinar: MongoDB® Index Types

Join Percona’s Senior Technical Services Engineer, Adamo Tonete as he presents “MongoDB Index Types, How, When and Where Should They be Used?” on Wednesday, July 12, 2017 at 11:00 am PDT / 2:00 pm EDT (UTC-7).

 
LVL 1

Author Comment

by:FlyingFortress
ID: 33677712
Sure,
Yes there is a front panel with the multiple media reader's attached.

I have taken a look at the VENDOR & HARDWARE ID's and the device is an Intel product.

Also looked at the Dell website and there is a couple of urgent Intel updates for the chipset and the network.

See how it goes

0
 
LVL 2

Expert Comment

by:FrankvanRensburg
ID: 33677773
That would explain the hard drive 5 error it was one of the reader ports
0
 
LVL 1

Author Closing Comment

by:FlyingFortress
ID: 33723331
This problem was resolved by creating a new power plan that disables the USB selective suspend and keeps the computer on high performance.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this series, we will discuss common questions received as a database Solutions Engineer at Percona. In this role, we speak with a wide array of MySQL and MongoDB users responsible for both extremely large and complex environments to smaller singl…
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question