Solved

WINDOWS 7 Crashing frequently

Posted on 2010-09-14
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Last Modified: 2012-06-27
I have installed two factory configured Dell Optiplex 980’s which keep crashing..
Both have Avira Antivirus, Office 2007 Skype etc. (Disabled Defender as compatibility issues with Avira)

I decided after the users reported so many crashes and nothing found in the system logs to completely wipe and re-install with 7 Ultimate.

The crashing is still occurring....

Again I have checked through the event log with the following Errors –

I.      Controller error on Device harddisk5
II.      NVIDIA Graphics Card – Display Driver service has reported an invalid current state
III.      Application Hang on Microsoft Access

Both machines are on a domain

They both use a Access Database through a front end GUI which the used on their XP platform so I tried running in compatibility mode to XP Pro SP2 but still crashing.

The database is shared on the server – could this be a read/write issue or possibly a timing issue with both clients accessing the data at the same time?
Or the access database having leaky code that eats away at the RAM until crash....?

Any help is much appreciated
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Question by:FlyingFortress
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Expert Comment

by:FrankvanRensburg
ID: 33677457
Hey Mate

There is definitely a Hardware problem on your machine. My first impression would be Motherboard problem because it is reporting Hard disk errors and also Graphics.
can you check to see what harddrive5 is in disk manager, because if it is a Hard Drive then you might have a faulty hard drive. Have you run a diagnostics test on your hard drive?  

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Author Comment

by:FlyingFortress
ID: 33677565
Hi,

Oddly I cannot see anyhting called Hardrive5 in disk manager.
There is one 300 GB disk that has a 3 partitions (OEM,REOVERY,C:)

I just took a look in the device manager and found some issues with PCI Simple communications driver.... (Pic attached)

I might pop onto the Dell site and see what drivers there are


Capture.PNG
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Accepted Solution

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FrankvanRensburg earned 500 total points
ID: 33677628
You might as well check all you driver and firmware while you at it. That way you know that you have covered software issuses.
It is strange that it is reporting error on harddisk5
Do you have SD card reader installed? Let me know how the driver update goes
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Author Comment

by:FlyingFortress
ID: 33677712
Sure,
Yes there is a front panel with the multiple media reader's attached.

I have taken a look at the VENDOR & HARDWARE ID's and the device is an Intel product.

Also looked at the Dell website and there is a couple of urgent Intel updates for the chipset and the network.

See how it goes

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Expert Comment

by:FrankvanRensburg
ID: 33677773
That would explain the hard drive 5 error it was one of the reader ports
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Author Closing Comment

by:FlyingFortress
ID: 33723331
This problem was resolved by creating a new power plan that disables the USB selective suspend and keeps the computer on high performance.
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