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pst file in outlook 2010

Posted on 2010-09-14
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Hi,
 
one of the users at our company lost their data on their laptop so had to get a new one and went from using outlook 2003 to 2010.  They actually used a backup from an external western digital drive to bring back their pst file to use for outlook.  Unfortunately someone else had helped him with this process and looks like they ended up using wrong pst so missing a lot of emails etc.  I renamed his existing pst and then restarted outlook and then as usual, outlook said it couldnt find the pst which i purposely renamed and so i pointed it to his old pst from the backup and it seemed to take the redirection without a problem at first but when i went to test it by sending an email it said couldnt send since outlook couldnt locate the pst file.  Is there a certain way to do this procedure properly in outlook 2010 that is different than 2003 since i have done this many times in the past without a problem.  Thanks.
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Question by:dankyle67
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10 Comments
 
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Expert Comment

by:sire_harvey
ID: 33678145
Personally i would start the user with a fresh PST file, then just reconnect the old PST as a Personal Folder.
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Author Comment

by:dankyle67
ID: 33678266
How would i go about doing that and will it work in 2010?  In other words, are you saying to remove current pst then restart outlook and when it looks for pst where would i point so it will create a new pst?  Then once it creates new pst would i have to import old pst or how would i connect it as personal folder as you described?  thanks.
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Expert Comment

by:sire_harvey
ID: 33679474
Yes, close outlook and move the PST file to another location eg. C:\PST\filename.pst

Create a new mail profile for the user
http://www.addictivetips.com/microsoft-office/outlook-2010-profile-a-basic-guide/

when prompted for a data file, create a new one in its default location.

Then add the old data file
http://www.technipages.com/outlook-2010-add-personal-folder-pst-file.html
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Author Comment

by:dankyle67
ID: 33680784
thanks i will give that a shot.  If i create the new pst and he has emails he needs from 2 other psts is there a way to add or import each set of emails from each separate pst?  In other words he might have 100 emails in one pst and 1000 in the original so after creating the new default pst, how i would i get those emails to come into the new profile?
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Expert Comment

by:sire_harvey
ID: 33687317
the second URL i sent is the process to ADD a PST file, this can be done for all extra PST files needed.

However if there is only a small amount of mail in each PST, i would consider trying to consolidate these into the one PST file. You should be able to just drag the mail items from one personal folder to another.
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Author Comment

by:dankyle67
ID: 33687440
Ok thats sounds good.  I created a new account after deleting the old one and was able to send and receive emails so pretty sure the old one was corrupt since when i pointed to it again as a test it couldnt send emails again.  Then when i pointed to newly created pst, all ok again.  So you are saying if i need some emails from the old one i can just drag it to inbox of new pst?  Can i do same for personal folders that are in the old one but not in new one?  
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LVL 4

Expert Comment

by:sire_harvey
ID: 33687467
So the new PST is empty apart from your test emails?
You need to add the old PST files to the "good" outlook profile by using the method described in URL 2.
You should be able to drag mail from all your old PST files (personal folders) into the new inbox. Same goes for any contacts they may have created in old PST files.
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Author Comment

by:dankyle67
ID: 33687634
I was able to get most of the emails from past couple of days since the setting for the mail server is set to keep copies of emails for 7 days which is good.  Now i just have to get the personal folders that were from the old pst file along with a few emails not too bad considering what the alternative was past 2 days. So if i add old pst to existing working pst it will show up as pst(2) for  example and it will list all the emails and folders and i can just drag them over correct?  I think i saw this before when i was testing multiple pst files and i had one pst showing on top of outlook as default and another pst2 listed underneath and each had its own inbox.  
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Accepted Solution

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sire_harvey earned 2000 total points
ID: 33687644
Yep, that is correct.

good luck
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Author Comment

by:dankyle67
ID: 33687702
It worked, was able to add the pst and drag folders etc.  Great, thanks for all the informative help.  Nice when things actually work.
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