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Cannot Access Outlook Web Access after resetting exchange virtual directories

Posted on 2010-09-14
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Last Modified: 2012-05-10
Hi,

I Have a windows 2003 SBS SP2 (exchange 2003).

Recently we noticed that users were unable to connect using mobile devices as domain.com/oma did not return a page. I have had this same problem occur with another client and performing steps outlined in this article http://support.microsoft.com/kb/883380 to reset exchange virtual directories had worked for me before, unfortunately in this instance i am now unable to access Outlook Web Access despite the virtual directories rebuilding exactly as they should. I have confirmed that ExchWeb has anonymous authentication enabled but i'm unsure whether it is worth while running through the rebuild process again or which direction i should go next. Any help getting Outlook Web Access working again would be greatly appreciated.

thanks,
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Question by:ITLtech
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4 Comments
 
LVL 2

Expert Comment

by:knightfrank
ID: 33678526
Hi,

When browsing to the OWA directory in IE do you recieve any errors or status messages?

Thanks

Russ

http://www.technicaltribulations.com
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LVL 26

Expert Comment

by:e_aravind
ID: 33678556
when trying to do an explicit login https://servername/exchange/mailboxuser...what is the result?
when  you try to access https://servername/public.....do you get any response?

Check on IIS Logs for any status codes.

Note:
In mobile devices when configuring Exchange Active Sync, we need to provide the servername or URL
not the URL/oma.
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LVL 4

Expert Comment

by:kenycl
ID: 33679135
try doing a test from this online test tool and see what you get

https://www.testexchangeconnectivity.com/
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Accepted Solution

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ITLtech earned 0 total points
ID: 33679376
thanks for you comments - turns out that there is another site using port 443 so i have swapped OWA over to port 80 in the meantime which has allowed me to access it again.
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