Forwarded Emails missing original message in Outlook 2010

Posted on 2010-09-14
Last Modified: 2012-06-21

The problem:
Forwarded emails missing all or most of the original message on the recipient's side.
In Sent Items the emails look fine.  The whole original is there.
Email Client is Outlook 2010 connected to Hosted Exchange 2007 at
Things I've tried:
- Turned off the signature for Replies and Forwards.  This causes some of the original message to make it, but not all of it.
- Changed Outlook setting so that Original message is indented. No difference.
- Ran a Repair on Office 2010.
- Made sure that Download full items was set.
- Email scanning was already turned off in AV program.  Also disabled Real-Time scan and tested.  No change.

Any suggestions you have would be appreciated.
Question by:nieblertech
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Expert Comment

ID: 33680031
Do you have OWA ? does the same issue happen in OWA as well ?

Author Comment

ID: 33683733
Hi Mkris9,

I just used OWA to forward a bunch of messages that had been truncated when forwarded from Outlook 2010. The messages were NOT truncated when using OWA.

So definitely an Outlook issue.

Expert Comment

ID: 33683763
I assume it is only happening with one user. Have you tried re-creating user's outlook profile ?
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Expert Comment

ID: 33683799
Also i assume this was checked as well.
File, options - mail, When forwarding a message, include original message text.

Expert Comment

ID: 33683834
before you do profile, On one of those blank messages that you recieve, are you able to do control+A and read the message ? just wondering if the font color changed to 'white'.

can check it here - file, optioins, mail then scroll down to stationary and fonts and go to the last one (composing and reading plain text, select that font. then select Font color. Automatic should be in there. if not select automatic from the drop down. then click ok and all should work fine

Author Comment

ID: 33683891
I haven't tried recreating the profile.  Worth a shot I guess.
I did check and change the settings in File -> Options -> Mail -> When forwarding a message, include original...   Made no difference.

I thing I noticed, which may or may not be the answer is that Outlook was set to only download headers on slow connections.  The machine is a desktop with a wired connection, so shouldn't ever be slow.  But I turned that off.  In addition, it seems like messages that were imported into the Exchange mailbox from her old POP account don't have this problem.  So I'm wondering if the Only Download On Slow Connection setting somehow messed with the new messages received by Exchange.  Don't know.  I'm grasping at straws.  MS will probably come out with a "Oh, our bad" hotfix in a few weeks (or months) that will make all this brain straining moot.

Author Comment

ID: 33684050
Font color isn't it.  There is nothing below the visible text.  :(

Accepted Solution

nieblertech earned 0 total points
ID: 33688783
Thanks for your suggestions, Mkris.  I finally figured it out.  It was a problem with a third party SPAM filtering service that puts voting links at the bottom of each email.  Something in there code to put the links in was causing the problem, but only on Forwarded emails.  Very strange.  

Expert Comment

ID: 33688866
Never heard of that. Anyways, glad the issue resolved..

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