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How to repair volume shadow copy service (vss)?

Posted on 2010-09-15
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Last Modified: 2012-05-10
Hi experts.

We use an image program that utilises vistas vss on about a hundred machines. Lately, it stopped working on two machines and that's because of vss having a problem. The error message is documented here http://technet.microsoft.com/en-us/library/cc734235%28WS.10%29.aspx
The recommended solution however is to contact the vendor of the backup software - that vendor however just tells me that vss is broken.

I am looking for a way to repair it but I can only find solutions for xp.
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I have attached a procmon logfile, filtered for vss.exe, rename it to logfile.pml and the vss service registry keys.

Update: while starting this thread, I have solved it for one of them: after re-enabling system restore, vss is working again. On the other computer however this has not helped
Logfile.txt
vssdiag.reg
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Question by:McKnife
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7 Comments
 
LVL 41

Expert Comment

by:graye
ID: 33683992
I recommend that  you use the VSSADMIN tool on those two machines to see if there is a strange/bogus/outdated VSS writer installed.   You can compare the output of VSSADMIN when run on PCs that are not having problems.
http://technet.microsoft.com/en-us/library/cc754968(WS.10).aspx 
 
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LVL 56

Author Comment

by:McKnife
ID: 33684009
There are no abnomalies.
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LVL 41

Expert Comment

by:graye
ID: 33686968
OK... how about posting the messages from the Error Log for us to see...
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LVL 56

Author Comment

by:McKnife
ID: 33690665
As I wrote: The message is documented at the linked site.
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LVL 41

Expert Comment

by:graye
ID: 33690701
So, nothing else in the event log from a VSS writer?
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LVL 56

Author Comment

by:McKnife
ID: 33690913
The eventlog message is the one linked. Wait, there is a second one, this event: http://technet.microsoft.com/en-us/library/cc734302(WS.10).aspx
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LVL 56

Accepted Solution

by:
McKnife earned 0 total points
ID: 33692751
To add another detail: creating system restore points does not work on that computer, neither.
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